TRANSWORLD GLS (SINGAPORE) PTE. LTD. is hiring a Full time hours Customer Service Staff role in Bukit Merah, Singapore. Apply now to be part of our team.
Job Title: Customer Service Officer / Executive
Location: Lower Delta, Singapore
Employment Type: Full-Time
Industry: Freight Forwarding / Logistics
Salary: $2,400 – $3,400 per month
Working Hours: Monday to Friday, 9:00am – 6:00pm
Availability: Urgent hire — able to start on short notice preferred
About the Role
We are seeking a proactive and customer-focused Customer Service Officer / Executive to join our forwarding team. You will play a key role in providing shipping solutions for customers, ensuring smooth coordination for import and export shipments, and delivering excellent service from booking to delivery.
Key Responsibilities
Customer Engagement & Support
- Serve as the main point of contact for inquiries, bookings, and shipment tracking
- Build strong client relationships through regular and clear communication
Shipment Coordination
- Coordinate with transporters, permit declaring agents, and carriers
- Monitor shipments and provide real-time updates to customers
Complaint & Issue Resolution
- Handle customer feedback professionally and resolve issues promptly
Documentation & Compliance
- Prepare and verify shipping documents to meet customs and regulatory requirements
Billing & Invoicing
- Process invoices accurately and follow up on payments
- Liaise with the finance team to resolve billing discrepancies
Sales Support
- Assist sales team with rate quotations, follow-ups, and post-booking coordination
Recordkeeping & Process Improvement
- Maintain accurate shipment records for operations and audits
- Suggest improvements to enhance customer experience and efficiency
Requirements
- Minimum O Level education
- 1 year of relevant work experience preferred (logistics/freight forwarding an advantage) — entry-level candidates with strong willingness to learn will be considered
- Knowledge of sea and air freight procedures is preferred (training provided for entry-level)
- Positive attitude, good communication skills, and able to manage customer disputes effectively
- Knowledge of costing/pricing is an advantage
- Able to work independently and as part of a team in a fast-paced environment
- Proficiency in English and Mandarin (to liaise with Mandarin-speaking customers and partners)
- Singaporeans and PRs only
