Customer Service Officer

COMPANY DESCRIPTION

Geneco, a brand of YTL PowerSeraya, is an integrated energy provider committed to building a sustainable and accessible energy future for the communities it serves. As an authorised electricity retailer, Geneco sells electricity to homes, businesses, and industries across Singapore.

Geneco's parent company, YTL PowerSeraya, is one of Singapore's largest power generators, with 50 years of experience in power generation. Geneco's eco-friendly ethos stems from the United Kingdom, where Geneco UK part of the wider YTL Group of companies has been acclaimed for its work in recycling and renewable energy. To learn more, visit geneco.sg.

DESIGNATION : Customer Service Officer

RESPONSIBILITIES

Responsibilities

Manage Customer Onboarding/Offboarding:

• Process the end-to-end customer onboarding process, ensuring smooth facilitation.

• Verify customer documentation and ensure compliance with company policies.

• Collaborate with SP Services & MSSL Team to ensure contractual obligations are accurately reflected in downstream systems.

• Process the customer offboarding efficiently.

Customer Interactions Handling:

• Act as the primary point of contact for customers across various communication channels including email, calls, messaging, and social media.

• Collaborate with internal Service Partners such as Sales, Finance, and Credit Control to address customer queries and concerns promptly.

• Effectively route and resolve inquiries and issues to ensure timely resolution.

Sales and Product Inquiry Handling:

• Provide comprehensive information about the organization's products and services to potential customers.

• Convert leads into sales by showcasing the value proposition effectively.

Administrative Task:

• Process forms (eg. GIRO)

General administrative tasks (eg. Verification and submission of team invoices)

QUALIFICATIONS

Requirements

• Diploma and/or previous experiences in related field preferred

• Excellent communication and documentation skills

• Ability to multitask and prioritize tasks effectively.

• Attention to detail and accuracy in documentation.

• Proficiency in MS Office Suite.

• Work collaboratively in a team.