Job Overview
We are seeking a dedicated and customer-oriented Customer Service Officer to join our team. You will play a key role in delivering exceptional aftersales service, managing inquiries, and ensuring customer satisfaction. You will also coordinate with internal departments to fulfil customer needs efficiently.
Responsibilities
- Handle customer inquiries and resolve issues professionally and in a timely manner
- Provide accurate information on luggage products and services
- Coordinate with internal teams to address customer needs
- Maintain and update customer records
- Process orders, invoices, and payments
- Track and follow up on customer complaints
- Prepare and present customer service reports
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