Job Duties
- Serve as a primary point of contact for drivers’ queries, concerns, and feedback.
- Maintain accurate records of driver interactions, incidents, and follow-up actions.
- Actively monitor drivers' TDVL renewal due dates and follow up accordingly
- Prepare reports and summaries pertaining to Drivers’ Affairs
- Assist in resolving disputes, misunderstandings, or escalated issues involving drivers in a timely and professional manner.
- Perform any ad-hoc duties assigned by the supervisor.
Job Requirements
- Strong interpersonal and communication skills, both written and verbal.
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Good organizational skills and attention to detail.
- Ability to remain calm and professional in high-pressure situations.
- A proactive, service-oriented mindset.
- Prior experience in customer service, fleet operations, or driver support is an advantage.
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