Responsibilities
- Greet customers and provide professional customer service
- Fix appointment, follow-up through reminder calls, and ensure customer visits the outlet
- Boosting sales revenue and profitability by achieving sales targets
- Recommend packages according to individual needs and conditions
- Dealing with customer administration, incoming calls, inquiries and appointment bookings
- Update clients records in the system
- Provide administrative support
- Complete daily sales report for the outlet manager
- Collection and organization of client cards
- Maintaining client cards in neat and tidy order
- Handle and manage customer feedback (complaints & queries)
- Support the outlet manager in coordinating stock ordering, repairing equipment, store maintenance etc.
- Assist in stock take as required on a rotational basis
- General cleaning duties
- Any other appropriate duties and responsibilities as assigned
Requirements
- NITEC in Business Studies/ Administration/ Management
- Minimum 2 years of working experience in Customer Service (preferably in retail/ beauty industry)
- Require MS Office and Excel Skills
- 6 day work week including weekends and PH (Compulsory to work on weekends & PH)
- Able to work retail hours
- Adaptable to fast-paced environment
- Meticulous and Responsible team player
- Good interpersonal and communication skills
- Good command of spoken English
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