Job Description / 职责描述：
- Minimum GCE 'O' Level / Diploma in Business, Retail, or related field
- At least 1 year of experience in luxury watch sales/service (preferred), OR luxury goods customer service, OR direct customer-facing retail/service role
- Able to identify and describe common watch issues (e.g., timekeeping problems, water damage, winding/power reserve issues, external scratches, movement faults)
- Strong communication skills in English and/or Mandarin (other languages are a plus)
- Customer-focused, service-oriented, detail-minded
- Familiar with POS system and basic computer skills
- Well-groomed, punctual, responsible
- Able to work retail hours, weekends and public holidays (with off days)
Job Scope 工作内容
- Welcome customers at the service centre and register their watches for inspection
- Communicate with customers to understand watch issues and record details accurately
- Provide preliminary assessment of watch issues (not repair, but able to explain in simple terms)
- Liaise between customers and watchmakers, ensuring smooth handover of repair cases
- Maintain a professional service environment and ensure high customer satisfaction
- Follow up with customers on repair progress, collection, and after-sales service
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