Nokia is seeking a highly motivated and experienced Customer Technical Support Engineer to join our team. The Customer Technical Support Engineer provides 'advanced' technical and product support within Care service delivery. A global position in a 24x7 support environment with a responsibility to work on complex troubleshooting cases, especially at solution / system level. Also acts as a primary interface to R&D for escalation of customer problems and their follow-up till resolution.
- Ensure high customer satisfaction through SLA adherence
- Analyze and resolve network issues remotely; perform on-site support if needed
- Participate in 24/7 hotline rotation (on-call duty)
- Reproduce customer issues in lab when applicable
- Provide proactive training and network health checks
- Collaborate in cross-functional, multicultural teams
- Support troubleshooting, RCA, and technical documentation
- Interact with customers on complex issues; share knowledge and best practices
- Continuously develop product and solution expertise
You have:
- Strong understanding of Ethernet and IP networking, including at least basic IP routing (static routing)
- Familiarity with Session Initiation Protocol (SIP) and Voice technologies
- Working knowledge of Linux/Unix systems
- Basic understanding of G-PON/XGS-PON and Wi-Fi technologies
- Effective technical communication skills to collaborate with both customers and R&D teams Fluent in English (spoken and written)
It would be nice if you also had:
- Degree in Electronics, Computer Engineering, or related field
- Experience with scripting, particularly in Bash or Python
- Basic proficiency in SQL, with a focus on MariaDB
- Familiarity with Kubernetes and general cloud environments
- Strong analytical and troubleshooting skills
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg Workplace Pride Global Benchmark
At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
