Delivery Supervisor / Operations Executive

Job description:

Delivery Supervisor / Operations Executive

Company: Koko Delivery
Employment Type: Full-Time

Job Overview

Koko Delivery is seeking a dedicated and detail-oriented Delivery Supervisor / Operations Executive to oversee daily delivery operations, manage our team of drivers, and ensure timely, safe, and accurate deliveries. You will play a vital role in maintaining operational excellence, ensuring customer satisfaction, and upholding our core values of reliability, safety, accountability, and customer satisfaction.

Key Responsibilities

• Team Leadership : Lead and motivate the delivery team to ensure punctuality, professionalism, and adherence to company values.
• Operational Oversight : Oversee driver shifts, coordinate with clients for smooth operations, and ensure the readiness of drivers at the start of each day.
• Safety and SOP Enforcement : Ensure all drivers follow safety protocols and standard operating procedures (SOPs), providing guidance in case of incidents and ensuring proper reporting.
• Driver Management :
• Create and manage driver schedules.
• Handle time-off requests and source freelance drivers during peak delivery times.
• Able to find freelance / part-time drivers for deliveries
• Performance Monitoring :
• Track driver KPIs, including delivery timeliness, customer satisfaction, and any incidents.
• Conduct regular evaluations and implement performance improvement plans as needed.
• Training and Development :
• Train new drivers on tools, protocols, and customer service.
• Provide ongoing refresher training sessions to ensure drivers remain updated on policies and safety procedures.
• Compliance and Reporting :
• Ensure all drivers adhere to company policies and procedures.
• Assist in reporting any incidents, such as accidents or customer complaints, in a timely and accurate manner.
• Coordination and Communication :
• Daily check-ins with drivers to ensure smooth operations.
• Act as the primary point of contact for driver concerns and escalate issues to higher management when necessary.

Requirements

• Proven experience in delivery operations, logistics, or a similar supervisory role.
• Strong leadership skills with the ability to motivate and manage a team.
• Excellent communication and problem-solving abilities.
• Familiarity with delivery management software, such as Detrack and Elastic , is an advantage.
• Ability to work well under pressure and handle tight delivery schedules.
• A strong understanding of safety regulations and customer service.
• Flexibility to manage schedules, including sourcing temporary drivers during peak times.

Why Join Us?

• Supportive Team Environment : Be a part of a company that values teamwork and personal growth.
• Operational Excellence : We provide the tools and resources to help you lead your team effectively.
• Impactful Role : You will play a critical role in ensuring smooth daily operations and delivering happiness to our customers.