- Provide first-level support for desktops, laptops, printers, and peripherals.
- Install, configure, and troubleshoot operating systems (Windows/macOS) and standard office applications.
- Support Google Workspace (formerly G Suite) for end-users including:
- User access issues, login assistance
- Gmail, Google Drive, Calendar, Meet, and Docs troubleshooting
- Basic admin console tasks (user creation/deletion, group assignments, password resets, etc.)
- Handle user account management (password resets, access permissions, etc.) in Active Directory or equivalent.
- Respond to and resolve support tickets through the ITSM tool within defined SLAs.
- Provide basic network troubleshooting support (LAN/Wi-Fi, connectivity issues).
- Coordinate with L2/L3 teams for issue escalation and resolution.
- Perform routine maintenance, updates, and patch installations.
- Document issues, solutions, and technical processes clearly and accurately.
- Provide on-site/remote support depending on the assignment.
Engagement Type : On-Site Ticket Basis Support
Report job
