Responsibilities
- Provide Level 2 remote and onsite support to the Casino Management System and all the company Gaming Products at application, infrastructure and database level
- Participate in problem diagnostics, root cause analysis, providing and applying solution to the Casino Management System and all the company Gaming Products
- Participate in systems preparation, configuration, QA testing, system installation, upgrading and patches implementation
- Participate in remote and onsite (oversea) installation project, including system and all the company Gaming Products relevant project
- Provide system maintenance, capacity monitoring, health and performance monitoring, utilization optimization to all relevant system equipment
- Provide system backup, database restoration and system recovery to all relevant system equipment
- Provide instruction to Level 1 support team and clients to troubleshoot and resolve the escalated technical issues
- To coordinate with the internal and external technical issues relevant to system and all the company Gaming Products
- To handle and response the daily customer enquiries or technical issues via emails
Job Specifications
- Bachelor Degree in Information Technology or related disciplines.
- 2 years relevant working experience on IT system application support or development or database administrative
- Extensive experience on Windows Server, Microsoft SQL Server, Microsoft IIS, VMware ESXi and Microsoft Power BI
- Proven hands-on experience in server, database, application preparation, configuration, installation and troubleshooting
- Understanding of Software Development Life Cycle (SDLC)
• Strong analytical and problem-solving skill • Able to work under pressure, independently and efficiently
- Able to travel overseas for assignments if necessary
- Prior experience working in gaming industry is an advantage
- Understanding of C#, SQL Store Procedure is an advantage
- Candidate with more experience will be considered as Lead Engineer
• On the job training will be provided • Normal working hours (Monday to Friday)
- Non-working hours standby is required and allowance will be provided
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