Company Description
Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,500 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor has a portfolio of incomparable brands, led by more than 300,000 employees around the world.
Job Description
Accor is in a partnership with one of the World's Leading Airlines, to manage the Lounge operations located in Changi Airport. We are seeking a proactive and service-oriented Food & Beverage Supervisor to oversee daily food and beverage operations within the lounge, providing leadership and support to the service team, ensuring smooth and efficient guest service and maintaining high standards of quality and safety.
Key Responsibilities
- Supervise and support Food and Beverage Executives and staff during shifts.
- Ensure buffet and service areas are maintained according to brand and hygiene standards.
- Monitor guest satisfaction and respond to requests or complaints professionally and promptly.
- Facilitate communication between kitchen, service team, and management for operational efficiency.
- Assist in staff training and development to meet service standards.
- Organize shift schedules and delegate tasks to ensure coverage and service quality.
- Support inventory control and report on supplies and operational needs.
- Assist with administrative tasks such as logging incidents and preparing reports.
Qualifications
- Minimum 2 years experience in food and beverage operations at a supervisory experience
- Strong leadership and interpersonal skills.
- Effective communicator and problem solver.
- Ability to motivate and coach service team members.
- Skilled in multitasking and working under pressure.
- Ability to work under pressure in a fast-paced environment.
- Flexibility to work shifts, weekends, and public holidays.
- Knowledge of food safety and hygiene standards.
Additional Information
Our culture of inclusion welcomes everyone regardless of race, gender and background.
