Responsibilities
The Front Office Manager assists the Hotel Manager/Room Division Manager in the overall administration and operation of the Front Office department.
- Responsible for the effective, efficient, and profitable functioning of the Front Office department.
- Prepare the short-term and long-term department strategies for the onward planning, budgeting, and forecasting together with the Cluster Executive Committee.
- Develop, recommend, and advise the Hotel Manager/Room Division Manager on potential areas for improvements relating to processes and strategies within the hotel.
- Be proactive and resourceful in the analysis of trends as well as the changing needs and expectations of guests relating to hotel accommodation, services, and facilities.
- Align and rally the staff towards achieving ARR and occupancy goals with proper yield management of room inventory.
- Ensure that the Front Office department handles all guest calls promptly and in a friendly manner.
- Inspect guest rooms, public areas, lobby, and other facilities periodically to maintain a consistently high standard.
- Work with outsourced security for efficient surveillance and proper reporting/follow-up of incidents.
- Collaborate with Human Resources for manpower-related matters.
- Make plans for succession planning to ensure the development of future department heads.
- Perform other job duties and projects as directed.
Requirements
- Diploma in any field
- At least 5 years of relevant experience in a similar capacity
- Team player with positive attitude, enthusiasm and initiative
- Knowledge in Opera System will be advantageous
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