Job title – GSC CX Regional Deployment Senior Manager
Location – Singapore
Responsible to drive the implementation of customer-centric strategy and initiatives that enhances the overall customer experience through the use of digital solutions and allowing Teams to focus on customer engagement activities.
Your key responsibilities
Deploy & Support
- Lead deployment & reporting of digital solutions, measuring adoption and success metrics to ensure the deployed solutions meet the business requirements and expectation.
- Conduct training sessions for regional teams in local language if needed, including deployment and ongoing skill enhancement session, including tailor material or translate in local language if needed.
- Oversee and coordinate the deployment of digital solutions (Starting with CX360 Project: CRM Microsoft Dyanmics) within the assigned region.
- Ensure deployment timelines, deliverables, and milestones are achieved in alignment with global and related business Goals.
Monitor & Report
- Report to relevant stakeholders (Group and BU), the results of deployment and adoption maturity.
- Ensure teams follow the agreed deployment methodology e.g., Train the Trainers, based on CoE.
- Management of specific regional requirements and needs, communicating and escalating relevant project issues during & after deployments.
- Support CX BU data management and acting as BU data steward for CX related data.
- Understand business needs and specificities.
- Act as regional advocate reporting to BU and Group the needs/requirements related to digital tools and processes of designated region.
Equal opportunities commitment
dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate, there’s a place for everyone at dsm-firmenich.
dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.
About DSM-Firmenich
As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.
