What You’ll Do:
- Develop, maintain, and continuously improve the incident management framework and playbook.
- Coordinate closely with regional support functions and head office technology teams to ensure alignment.
- Lead the resolution of incidents, driving timely responses across teams and geographies.
- Own incident reporting, escalation, and communication across internal stakeholders, regional management, and head office.
- Collaborate with both technology infrastructure and cybersecurity teams, ensuring effective cross-functional support during incidents.
- Support internal and external communication strategies for incident response across multiple markets.
What We’re Looking For:
- Proven experience in incident or crisis management within the financial services, banking, or enterprise technology space.
- Strong knowledge of infrastructure operations, ITIL processes, or cybersecurity practices.
- Ability to manage stakeholders across multiple regions and time zones.
- Clear and confident communicator – especially during high-pressure situations.
- Familiarity with working alongside regional central functions, risk/compliance teams, or technology leadership.
If this outstanding opportunity sounds like your next career move, please submit through "Apply Now" or send your resume in Word format to Charlie Kim at [email protected] and put Head of IT Ops (Incident Management) - Leading FSI in the subject header.
Data provided is for recruitment purposes only.
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Headquartered in Hong Kong, Pinpoint Asia is the go-to Specialist Firm for Technology Recruitment
We are a team of specialist tech recruiters (many of our recruiters come from an IT background) and we serve a wide range of clients, all the way from tech startups (especially FinTech) to some of the top Financial Institutions on Wall Street and several other large scale enterprises in other industries.
Our significant market reputation and status as the leading search firm for many of our clients is a direct result of our strong industry relationships, intimate understanding of the marketplace and proven ability to deliver results.
Our vision is to help companies hire smarter and help job seekers get closer to their career aspirations.
To see all our open jobs please reach out to us at https://pinpointasia.com/job-search/ (EA License #16C8291)
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