[What the role is]
GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.
Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!
Learn more about GovTech at tech.gov.sg.
We are looking for a self-motivated individual to join us as an ICT & SS Incident Management Specialist for government Information Communications Technology (ICT) and data incidents. As an Incident Management Specialist with GIROC, you will be responsible to manage an analyst team to investigate, analyse and report government data security, cybersecurity, and ICT service availability incidents.
You will coordinate and collaborate with multiple stakeholders to perform incident management and escalation as well as post-mortem and root cause analysis of incidents. You will also analyse past incidents and report incidents trends.
[What you will be working on]
Lead analyst team to triage incident, perform fact-finding, risk and impact assessment, incident management, and incident escalation, to ensure the swift and effective resolution of incidents
Work with stakeholders to investigate, conduct post-mortem, and learn lessons from incidents
Coordinate and collaborate with various internal and external stakeholders from across the government
Analyse data from past incidents to identify trends
Prepare and present incident updates and reports to senior management
[What we are looking for]
At least 5-10 years’ working experience
Possesses Degree or Diploma in Information Technology, Information Technology Security, Computer Science, Electronics Engineering, Cybersecurity, or equivalent
Familiar with incident management especially in the data, cybersecurity or ICT domain
Possesses operational experiences in either IT application or infrastructure. Knowledgeable and experienced in major Cloud concepts or IT infrastructure on network management, server management, storage management, database management and / or in applications, application servers, APIs,
Able to work independently and as a team player
Demonstrates judgment while under pressure
Able to work with a sense of urgency while paying attention to detail
Good written and verbal communication skills
Strong critical thinking
Experience working in the government and in data analytics will be added advantage
Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. These include leave benefits to meet your work-life needs and employee wellness programmes.
We champion flexible work arrangements (subject to your job role) and trust that you will manage your own time to deliver your best, wherever you are, and whatever works best for you.
Learn more about life inside GovTech at go.gov.sg/GovTechCareers.
Stay connected with us on social media at go.gov.sg/ConnectWithGovTech.
