Responsible for the entire P&L of SG Retail Assets, Credit Cards and Personal Loan via both digital and offline approaches, ie. Product Management, Usage & Acquisition, Service Excellence, Business Support.
Responsibilities
Strategy and Planning
- Responsible for the strategic direction and outcomes of the CIMB Bank’s retail mortgage, credit card and personal loan businesses, covering financial performance, operational efficiency as well as talent and capability development.
- Plan, organize, direct and control the department’s activities and resources in order to meet the annual objectives.
- Responsible for defining and developing retail assets, credit cards and personal loan strategies, products and services for consumer clients to effectively capture the rapidly growing opportunities across the market.
- Keep abreast of the market landscape in order to be able to take actions to capitalize on opportunities and threats.
- Establish sales objectives and strategies by setting sales targets for the various channels and resolve any variances promptly and effectively.
- Grow customer base and ENR.
- Assess market conditions, define, recommend, implement and monitor efficient credit card and personal loan strategy in order to gain the market share in term of acquisition, card base, cross-sell, billings, loan base and reduce charge off, loss rates.
Business Performance and Management
- Develop annual business plans across units and review business objectives periodically.
- Drive all management business objectives in order to increase the department’s profitability.
- Ensure effective utilization of manpower and responsible for monitoring operating cost effectiveness of Retail Assets, Credit Cards and Personal Loan department.
- Ensure each of the unit meets all its financial obligation by developing departmental budget with clear financial targets, and ensuring all financial matters are dealt with in a prudentially acceptable manner, complying with the bank's and regulatory standards.
Digitally-Enabled
- Technical expertise and experience to develop digitally-enabled solutions to deliver effective product propositions to customers.
People Management
- Participates in the selection and development of staff. Interviews, coach, advise, evaluates the performance of, and when necessary, disciplines personnel.
- Reviews recommendations of subordinate managerial and supervisory staff and provides guidance in resolving complex or sensitive problems.
- Maintains and promotes positive employee relations in the work environment.
- Work with all in country and regional stake holders to groom the talent and succession plan.
Regulatory Compliance
- To oversee efficient operations control and adhere to credit risk management policies and guidelines.
- Adherence to application regulatory guidelines and operate the business within the approved regulatory environment.
Requirements
- Masters / University degree or equivalent qualification in Business Admin, Banking & Finance or related field.
- Minimum 15 years experience in credit cards and personal financing business in management role with country P&L responsibility.
- Minimum 3 years experience in senior management role in consumer credit cards & personal financing division.
- Experience in Digital Lending products and/ or Personal Loan business preferred.
- Proven Track Record in Consumer Lending Business.
- People Manager with entrepreneurial business mindset, aggressive, analytical.
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