The Head of Training, Education and Advocacy (TEA) is responsible for supporting the market TEA leads as well as sales and marketing teams through the development of local TEA strategy and tactics, training delivery (both internal and external), and supporting brand advocacy programs to drive in-market commercial outcomes. With strong strategic, technical, and commercial expertise, this role is a key position within the SEAK (South-East Asia and Korea) markets for Blackmores Group.
Responsibilities include:
- Set strategic direction across Blackmores TEA programs in the SEAK region.
- Lead local market teams to provide high-quality face-to-face and digital training programs, training delivery, internal product advisor education, symposiums, and brand advocacy programs.
- Lead through change and engage internal and external stakeholders to align with the vision and purpose of this area.
- Provide clarity and direction on the TEA requirements of the SEAK region to central support teams.
- Develop and engage a team of four indirect reports and head office support teams, leveraging their expertise to build and deliver commercially effective tactical plans.
- Develop and implement education plans that align with brand strategies and enable the delivery of our ICP plans across channels and markets.
- Commercialize opportunities by translating technical scientific content into educational content that meets consumer and customer needs.
- Lead teams to provide high levels of service delivery to meet internal and external standards, exceeding stakeholder expectations.
- Support local market teams in training and educating Blackmores product advisors.
- Collaborate with marketing teams to drive brand advocacy and consumer education programs.
- Maintain necessary contact and relationships with key customers, industry associations, educational institutions, and promotional agencies to achieve the company's objectives.
- Provide clear strategic and operational direction to central support teams (training, education, advisory).
- Drive the regional requirements and implementation of practitioner education training programs, customer training delivery, internal training, and brand advocacy.
- Continuously set new benchmarks in customer and consumer service experience of the Blackmores brand in SEAK markets, driving improved product recommendations through training, education, and brand advocacy programs.
- Work in a cross-functional capacity with a broad team of internal stakeholders and external partners to manage the strategic and operational needs of our markets.
- Embrace new media as a method to educate both practitioners and consumers on the benefits of natural health.
Who are you?
- Degree in Naturopathy and/or Pharmacy (or equivalent)
- Passion and experience in the natural medicine industry.
- Experience in education content development, product development, and project management.
- Experience working with cross-functional teams.
As a purpose-led, performance-driven organisation, Blackmores Group strives to create remarkable employee experiences through supporting a diverse and inclusive culture, creating leadership that inspires high performance, and providing everyone with opportunities to achieve their professional, personal and wellbeing goals supported by our flexible work practices and family friendly policies.
Blackmores Group operates in 11 markets, with headquarters in Sydney, an international state-of-the-art manufacturing facility in Victoria, Australia and additional offices across South East Asia and China.
What we offer:
- Profit share, we all work together to make profit so we all get a share!
- Mental health support for you and your family through our Sonder assistance program
- Opportunities to support your local community through paid community leave
Agencies please note: this recruitment assignment is being managed directly by Blackmores Talent Acquisition team. We will reach out to our preferred agency partners if required. Your respect for this process is appreciated.
