Position: Hotel Guest Services Executive
Work Week & Shift: 6 days
Location: Central Singapore
Job Responsibilities:
- Assist with guests' check-ins and check-outs, and verify guests' reservations
- Coordinate daily front office activities to ensure operational efficiency
- Maintain accurate room status information
- Monitor and facilitate service responses to guests' requests to ensure timely and appropriate follow-up
- Monitor guest satisfaction levels and feedback for service improvement
- Provide information and recommendations to guests on the property's amenities and services
- Resolve guests' concerns and feedback to ensure guest satisfaction
- Other ad-hoc duties as and when assigned
Requirements:
- At least 1 year of experience in a similar capacity
- Possesses excellent communication and interpersonal skills
- Able to work in a fast-paced environment
- A good team player
- Able to work rotating shifts, weekends, and public holidays
Salary range: $2500 – $2600
Perks:
- Annual Wage Supplement (AWS)
- Yearly Performance Bonus
- Meal Provided
- Dental Benefit
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