POSITION SUMMARY
Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Maintain knowledge of:
- All hotel services/features and hours of operation.
- All guestroom layouts, bed types, decor appointments, amenities, location numbers/names.
- Housekeeping services available for guests.
- Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
- Maintain complete knowledge in the use of all office equipment, computer and manual systems.
- Access all functions of computer according to specifications.
- Set up workstation with necessary supplies and resource materials; maintain cleanliness throughout shift.
- Complete supply requisitions and submit to Manager; stock office supplies upon receipt.
- Print designated reports and distribute accordingly.
- Prepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work orders submitted.
- Communicate department and guest needs as they arise with respective Housekeeping personals by pager/ walkie.
- Answer Housekeeping telephone within 3 rings, using correct salutations and telephone etiquette.
- Document all guest requests for Housekeeping items/services and assign to respective personnel/departments for completion. Follow up on guest satisfaction.
- Issue Housekeeping items to Room Attendants for delivery to guestrooms. Follow up on return of items.
- Establish and maintain filing procedures.
- Retrieve and distribute departmental mail.
- Type correspondence and reports as assigned.
- Prepare employee daily/weekly over-time/ buy rooms and submit to manager.
- Handle guest complaints by following instant pacification procedures, ensuring guest satisfaction.
- Promote positive relation with guests and employees.
- Document pertinent information in departmental logbook.
- Review status of incomplete work and follow up action with manager before leaving.
- Successful completion of the training/certification process.
- Attend designated meetings, take minutes, transcribe and distribute.
- Assist in inventory of Housekeeping supplies as assigned.
- Assist in all area of Housekeeping as assigned.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
