Responsibilities
- Answer and log down all information from incoming calls, ensure the messages are passed through accordingly and requests are followed up.
- Update and maintain the daily attendance records.
- Handle all issues concerning Lost & Found; receiving, recording, storage, claiming and clearing.
- Update and maintain all Housekeeping files and records.
- Operate the Property Management System (PMS).
- Keep track of all VIP arrival and in-house rooms and communicate with Room Attendants, Housekeeping Supervisors and Assistant Housekeepers.
- Control and operate the Communication system for all Housekeeping staff.
- Keep track of all special requests for arriving guests and communicate with Housekeeping Supervisor and Assistant Housekeepers.
- Input and follow up on all work orders with the Engineering Department or Maintenance Supervisor.
- Print all necessary daily reports and file accordingly.
- Keep and maintain cleanliness and tidiness of the Housekeeping Office.
- Raise purchase requests for Housekeeping operations.
- Clear all outdated reports in the office on a monthly basis based on the hotel standards for record-keeping.
- Ensure adequate stock of all used forms in housekeeping.
- Report any unusual and suspicious behaviour of guests or staff.
Requirements
- O Level qualification
- At least 2 years of relevant experience
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