Job Description:
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward. Human Resources professionals develop and execute HR strategies, programs and services across one or more parts of the employee lifecycle to attract, develop and retain a highly engaged and differentiated workforce that enables the execution of human capital and business strategies. The ideal applicant will be a permanent resident in APAC, a Native speaker (+ English speaker), be a problem solver with a moderate level of reporting skills. No travel restrictions.
Key Responsibilities:
- Handle inbound employee/cross-functional teams’ inquiries, identify needs, process necessary transactions in Workday, Salesforce and other systems, and escalate issues
- Provide reporting on work and escalate issues to Project Managers
- Process International Exits, Transfers, Onboarding, Leaves and Travel case
- Identify opportunities for process improvement and compile process information for
- Training Raise risks and issues to Project Management
- Gathering data and working with the employees/cross-functional teams to complete HR processing
- Prepare and deliver updates to management team on a weekly basis
- Serve as primary contact for processing needs and client inquiries on processing team SLAs Schedule and drive meetings with parties as needed
- Oversee the development of process documentation, track process changes and drive documentation updates according to team lead directives
- Create and maintain partnerships with geographically distributed HR Business Partners, Employee Relations specialists, and specialty HR Operations teams (Recruiting, Compensation, Finance, Benefits, Immigration, Payroll, Mobility, HR Information Systems)
Basic Qualifications:
- Bachelor’s Degree Minimum 3 years of experience in Business Operations
- Preferred Qualifications: Native Speaker + English speaker required
- Japanese or Chinese speaker is a plus but not required (Japanese minimum N2)
- Accenture experience preferred
- Workday, Salesforce experience preferred
- Previous HR experience is a plus but not required
- Strong Operations experience preferred
- Strong communication skills
- Required - Excel experience including creating pivot reports, VLOOKUP’s, and charts/graphs partnered with analytical and problem-solving experience Process mapping experience a plus
You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career
