Job Responsibilities:
Oversee Infrastructure Operations
- Direct infrastructure operations and manage the installation of systems in accordance with design specifications.
- Ensure operations align with established Service Level Agreements (SLAs).
- Lead the planning and requirements phases of infrastructure operations projects.
- Oversee the implementation of approved infrastructure changes and routine maintenance activities.
- Support the development and execution of infrastructure upgrade and replacement strategies.
Maintain Infrastructure Performance
- Continuously optimize hardware and software infrastructure components through updates and upgrades.
- Supervise testing and deployment of infrastructure systems.
- Collect and analyze performance and usage data to support capacity planning and reporting.
- Evaluate and pilot emerging tools, technologies, and processes to enhance system performance.
Resolve Infrastructure-Related Issues
- Conduct root cause analysis to identify and evaluate potential solutions.
- Reproduce user issues to aid in troubleshooting and resolution.
- Monitor and follow up on reported issues to ensure timely resolution.
- Recommend modifications to systems to prevent recurring issues.
- Provide guidance and training to teams for effective incident resolution.
- Develop interim solutions when needed, while working on permanent fixes for infrastructure problems.
Manage Service Levels and Drive Improvements
- Define and oversee the development of service-level objectives and performance targets.
- Monitor adherence to service-level commitments to ensure compliance and high service standards.
- Create metrics to assess client satisfaction and service effectiveness. Recommend improvements to enhance service delivery and customer satisfaction.
Requirements:
- Diploma or Degree in Computer Science, Information Technology, or a related field, or equivalent experience with a minimum of 3–4 years in deploying and maintaining server, storage, and backup solutions within both Windows and Linux environments.
- Proven experience in administering Microsoft Server, SQL Server, and Reporting Services.
- Skilled in managing virtualization platforms such as VMware and Microsoft Hyper-V.
- Proficient in the administration of Active Directory (AD), Remote Desktop Services (RDS), and system-level troubleshooting.
- Hands-on experience with Microsoft 365 email systems, including administration and issue resolution.
- Competent in managing End User Computing (EUC) environments and associated troubleshooting.
- Experience in managing network infrastructure, including perimeter security and WAN connectivity. Knowledgeable in cybersecurity practices, including vulnerability assessment, risk identification, network performance monitoring, and ensuring hardware and software systems are regularly updated.
HOW TO APPLY:
We regret only shortlisted candidates will be notified.
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Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Nyon Hock Sen
EA Personnel Reg No: R24124070
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