Founded in 1994 and headquartered in Switzerland, ERNI is a leading Software Development company with over 800 employees worldwide. Specializing in IT and software engineering, we drive innovation in process and technology. Our first service center in Asia Pacific, located in Metro Manila (Mandaluyong), supports clients across Europe, APAC, the Philippines, and the USA. As we continue to grow, we're looking for passionate and motivated individuals to join our team.
Why ERNI is the Perfect Place for You: 🏡
• International Exposure: Work with global clients on cutting-edge projects.
• Inclusive Culture: Thrive in a collaborative and diverse work environment.
• Career Development: Enjoy continuous learning and professional growth opportunities.
- Opportunity to work on diverse IT projects across multiple industries.
- Access to the latest technologies, tools, and methodologies in a dynamic work environment.
- Be part of a highly collaborative and supportive team culture.
- A strong focus on maintaining a healthy work-life balance while advancing your professional growth.
🔐Growth and Opportunities:
• Free Training: Advance your skills through technical and non-technical training.
• Challenging Projects: Engage in complex software projects across MedTech, Industry, Finance, and Transportation.
• Supportive Environment: Benefit from a team dedicated to guiding and supporting your success.
• Recognition and Advancement: Receive acknowledgment for your efforts and opportunities for promotion.
• Open Communication: Experience transparency and value your input in our culture.
🎉Events:
• Connect and Celebrate: Participate in a variety of events, including leisure, summer, family, social, and year-end gatherings.
👋 What are our wishes?
- Experience requirements: Preferably entry-level; fresh graduates are welcome to apply.
- Graduate of Information Technology Related Courses
- Willing to learn IT Service Support role and gain experience with major operating systems, Microsoft Office 365, MS Teams, anti-virus, wireless, etc.
- Nitec/Higher Nitec or Diploma in any IT-related discipline
• Work Arrangement: On-site role with travel required between Kallang (Main Office) and Tuas (Distribution Center).
💼 How can you contribute to the team?
The IT Onsite Support Engineer is to provide strong IT support to all client entities in Singapore. Experience in supporting VIPs / senior management / end users remotely. Ability to identify, prioritize and escalate problems
- Provide offices, stock space, protected area, technical rooms when requested and agreed.
- Provide & Comply Security and Physical Access instructions related to the client locations.
- Provide the necessary equipment to respect local/country work regulations, like equipment to work at high (platform), industrial protection.
- Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals.
- Provide Level 2 support for current and future personal productivity and office automation software.
- Provide Level 2 support for selected client developed applications related to the Services.
- Provide desktop break/fix, Level 2 hardware and system software support (to include but not limited to Engineering workstations, laptops, desktops, Smart Phones/Tablets and other devices as mutually agreed and defined).
- Provide as deemed, remote or onsite diagnosis to participate on problem (ITIL) determination and resolution conduct by the client.
- Support for any activities for Desktop or server maintenance upgrades, or any components will be undertaken in accordance with technical instructions.
- Provide informal end user training on wireless device and laptop tips on best practices.
- Provide L1 support for audio/ visual equipment including but not limited to: Projectors, Audio, wireless microphones, Video Conference
- Provide technical support for special events such as annual meetings, board meetings, training sessions, for both internal/external end users, etc., subject to advance notification. Including but not limited to: Pre-event verification of A/V operations, Support during event for A/V, wireless connectivity, etc.
- Perform and support hardware and software IMACDs, reinstallations, updates and downloads for servers, desktops, laptops, Smartphones/Tablets and other mutually agreed and defined devices of off-site staff.
- Promote compliance to standards and the use of end user tools to help decrease the number of desk side visits. Promote end user compliance to standards for back up, restore and migration policies.
- In accordance with client policy, conduct data/ applications transfer resulting from hardware or software IMACDs and re-installations for desktops, laptops and other device types as appropriate.
- Conduct data and applications backup and restore that is necessary due to any hardware or software IMACDs and reinstallations for servers at direction of Service Provider’s offsite staff.
- Conduct data and applications backup and restore that is necessary due to any hardware or software IMACDs and reinstallations for servers at direction of Service Provider’s offsite staff
- Purchase and manage consumables with an agreement of the country BRM.
• Procure the stock items, under supplier request, of devices that are owned by the client - Install consumables in printers on request, install consumables for site networked printers, assuming that consumables are available on site (printers consumables procurement is assumed by the client)
- Contact the end user and schedule an appropriate, agreed time for the work to take place, taking in account extended time periods for specific sites or VIP users
- Provide support at client locations in geographic proximity. Provide priority on-site support to VIP’s in the working hours
- Participate in location Disaster Recovery testing
- Provide kiosk/desk services when requested
- Collect/ store/ manage client Smartphone/Tablet equipment for redeployment according to the client needs
- For client owned equipment that is refreshed or retired, move it to the client designated dock or storage area at each client location
- Meet agreed appointment with end user, and inform on due time when outage is foreseen
- Shipment / pickup of equipment according to installation of removal date
- Maintain appropriate level of spare accessories on client request
- Maintain additional pre-imaged stock of devices for immediate replacement on an as needed basis
- Assure CMDB is updated to reflect required, accurate data for new equipment deployments, equipment reassignment, equipment returns, etc.
- Stock units: Maintain and control the stock levels, procure items that are owned by the supplier and request to the client to refill stock levels when needed, all linked to the SLA per device category
- Coordinate with external vendors for service to location infrastructure components such as workstations, servers, tape drives, storage devices, network printers, phone systems, etc., including but not limited to:
- Contacting the client or Service Provider
- designated vendor
- Performing troubleshooting at vendor direction
- Scheduling service call(s)
- Arrange/ provide location access (potentially outside business hours)
- Supporting and guiding vendor within location
- Confirm service was performed successfully
- Make the acceptance of printers and all devices installed by third party when delegated by the client
- In addition to installation / relocation / disposal of network printers including but not limited to:
- Coordination with vendor (as required)
- Assembly not provided by vendor
Other details:
- Work Arrangement: On-site role with travel required between Kallang (Main Office) and Tuas (Distribution Center).
- Working Hours: Standard office hours (e.g., 8:30 AM – 5:30 PM), Monday to Friday.
