The Opportunity
We are seeking an energetic and experienced Logistics & Carrier Management Specialist to lead our logistics operations and drive exceptional service for our key Clients in the APAC region. This role is pivotal in ensuring seamless end-to-end package movement, strengthening client relationships, and enhancing our reputation as a trusted logistics partner. If you thrive in a fast-paced, client-centric environment and excel at managing complex supply chains, we’d love to hear from you.
Responsibilities
Client Focus
- Oversee logistics parcel delivery services for key Clients across the APAC region, ensuring a superior delivery experience.
- Manage outbound and return centre operations to meet and exceed the performance targets outlined in each Client contract.
- Serve as the primary point of contact for Clients, delivering regular performance reports and providing proactive support throughout the end-to-end package journey.
- Build and maintain strong, positive relationships with Clients, representing eSW with professionalism and a commitment to service excellence.
- Act as the Logistics SME for cross-functional teams, collaborating closely with Client, Technology, and Customer Service teams.
- Plan and implement daily operations and manage peak period logistics in partnership with Client DC partners and the eSW Carrier network.
Carrier Management
- Liaise with and manage Carrier Partners to ensure that 3PL services meet the established SLAs and deliver optimal performance.
- Monitor external and internal KPI reporting; identify improvement opportunities and develop actionable plans to enhance delivery speed, reduce costs, and elevate the shopper experience.
- Quickly address and resolve escalating issues with a proactive, solution-focused approach.
- Lead the local Carrier Management Program, conducting regular MBRs and reviews as scheduled.
- Contribute to growth and change initiatives by participating in cross-functional projects that enhance client service and operational performance.
- Support the testing and operational rollout of new solution designs, providing critical feedback to both internal and external stakeholders.
Requirements
- Proven experience in Logistics and Supply Chain, preferably in ecommerce operations.
- Demonstrable experience in Client Management with strong KPI reporting and presentation skills.
- Ability to communicate clearly and address partner concerns at all levels, ensuring client issues are resolved swiftly.
- Proven skills in 3PL ecommerce Carrier management and coordination.
- Advanced proficiency in Microsoft Excel, including pivot tables, graph, and trend visualization.
- Hands-on experience with TMS/WMS/OMS systems and tools such as Looker and Monday.com.
- Excellent organization and priority management skills to handle dynamic, fast-paced workloads.
About ESW
Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities.
Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results.
Why join us?
- Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment.
- Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.
- Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work.
- Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.
ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates.
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