Key Responsibilities:
- Meet and greet lounge passengers positively and politely.
- Clear plates and used cutlery from passengers’ tables, politely and promptly.
- Ensure that the overall cleanliness of the lounge is well maintained.
- Answer questions about the menu, ingredients, or lounge offerings.
- Promptly clean all tables, chairs, and sofas, after passengers have vacated the area.
- Replenish all coolers and bar counters with the necessary drinks and table accessories.
- Ensure quick and correct order fulfillment and delivery
- To assist in covering any other job positions, as and when required by the working situation.
- Handle customer concerns or complaints promptly and professionally, escalating to the supervisor when necessary.
- Ability to read, write and converse in English.
- Good interpersonal and communication skills.
- Good customer service skills.
- Adaptable to change and a good team player.
- Physically fit and comfortable with standing for long hours.
- Comfortable with laborious/physical work.
- Comfortable with a fast-paced working environment.
- Training will be provided, no experience needed.
- May be required to do overtime (OT), when needed
Qualifications & Skills:
- High school diploma or equivalent preferred.
- Previous F&B or customer service experience is an advantage, especially in busy or high-traffic areas.
- Strong communication and interpersonal skills.
- Ability to work in fast-paced environments and manage time efficiently.
- Positive attitude and strong work ethic.
- Must be flexible with shifts, including weekends, holidays, and early/late hours, based on airport operations.
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