In this position you will....
be responsible for providing a full spectrum of account servicing for new and/or renewal business primarily for personal line products, marine cargo insurance and specialized product schemes in commercial insurance.
You will be required to deliver superior policy administrative work and provide first-class customer service. There will be opportunities for you to learn a wide range of commercial insurance products and be encouraged, empowered, and challenged to become a member of a dynamic team.
You will be responsible for…
- Meet the turnaround time and KPI set for a motor insurance scheme.
- Providing exceptional customer service by addressing inquiries, resolving issues, and assisting clients with questions and concerns related to personal line products, marine cargo insurance and specialized product schemes in commercial insurance.
- Ensuring renewal retention and organic growth of clients’ needs.
- Ensuring timely production of broking/placement slips, cover notes and policies.
- Processing policy renewals, documents, endorsements, and billings accurately and efficiently. Ensuring policy processing is compliant with company policies and procedures, as well as with regulatory requirements.
- Working closely with claims team to ensure the client’s claims are filed, handled and managed promptly and efficiently. Acting as first point of contact to guild our clients through the claims process and help to coordinate with relevant departments to provide timely response and resolutions for claims dispute.
- Contributing to client retention and business growth by managing relationship with our clients and insurers proactively.
- Assisting credit control department in following up on premium collections when required.
- Handling miscellaneous documentation and record-keeping tasks to ensure customer records, policy documents, and related documentation are maintained accurately, timely and in an orderly manner.
- Performing other ad-hoc assignments which may be assigned as and when required.
For you to be successful…
We expect you to be able to demonstrate the following key competencies
Customer Focus:
- Demonstrates a customer centric mindset by prioritizing customer needs and addressing concerns with a sense of urgency.
- Aware of the benefits of offering different service solutions to a diversity of customers and helps support adoption.
- Understands the importance of customer feedback and appreciates their points of view.
Collaborative:
- Co-operates with team members to resolve problems and achieve goals.
- Offers support and contributes to the delivery of shared goals. Displays loyalty and trust to team.
Creative:
- Looks for new ways to solve problems and execute in ways that add value.
- Tries new ideas and approaches.
Communication
- Provides others with information they need in a timely manner.
- Communicates clearly and actively listens to others.
- Communication is specific and fact based using a style appropriate for the audience.
Adaptable:
- Handles unexpected requirements and ambiguity in a receptive and calm manner. Resilient when things don’t go to plan.
- Employs different approaches depending on the situation.
You will require the following qualifications and skills
- At least a GCE ‘O’ certificate holder or above with at least 1 year of relevant experience in insurance industry handling general insurance classes.
- Must have a Certificate in General Insurance (BCP, PGI, CGI).
- Self-starter with good problem-solving, communication and time-management skills.
- Able to work independently and as a team player in a fast-paced and dynamic environment.
- Good command of oral and written English. Fluency in oral Mandarin Chinese is preferred.
- High attention to details and accuracy.
