- Coordinate and monitor incoming air freight shipments; or execute export shipments
- Prepare and process import/export documentation (e.g., airway bills, invoices, customs forms)
- Liaise with airlines, freight forwarders, and customs officers to ensure timely cargo clearance and lodge in
- Update shipment status in internal systems and handle customer inquiries
- Resolve operational issues and support process improvement initiatives
- Ensure compliance with regulatory and company procedures
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