About us:
One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you'll do:
Ensure that all types of equipment are assembled and tested with quality.
- Manage and coordinate all in-house engineering issues encountered in VSAT Integration and Test and liaise with Product Group, Engineering and Quality team for resolutions.
- Responsible for creation of work instruction, checklist base on the test Install guide and Implementation plan provided by the project owner and solutions Engineer.
- Configuration and troubleshooting of Infinity unit/s and other value-add on equipment, including Fleet Broadband Terminal and other kitting materials.
- Build and Test Racks, Equipment and Kits to support Customers Integration and Test activities.
- Identify defects encountered during Integration and testing and escalate these issues to relevant parties for resolutions.
- Work closely with the Global Integration and Test team Managers and submit regular work reports.
- Work closely with OEMS to troubleshoot equipment, Firmware updates, extract faults log files to identify errors.
- Support ad-hoc requests for testing and configuration such as testing requests from other business units such as G2, and Enterprise.
- Alignment of Procedures with other Regions as part of Global Supply Chain team.
- Contribute ideas in improving processes to enhance quality and maximize efficiency at Integration and Testing by identifying problems or bottlenecks using LSS methodology.
- Responsible for informing new updates of firmware and software for internals partners.
- Inform the Integration and Test Team and Managers any issues encountered during testing with proper documentation. Support Returns Team on technical matters, configurations, refurbishments, repair, and resolutions.
- Close collaboration and support with Logistics and Returns as part of Supply Chain team.
- Ensure all Integration and Test equipment internally are properly maintained and in working condition.
- Support, complete and deliver tasks assigned by the Integration and Test Manager and Superior.
- Ensure that the Integration and Test area is neat and tidy and follow 5s before and after work.
- Support external Integration and Test partners on troubleshooting on hardware and software and extend remote assistance on any issue reported during in-house testing.
- Support Supply Chain activities such as goods picking and production issuance.
- Responsible for the maintenance and making sure all test antennas are operational.
- Working across Maritime, Enterprise, Government, and Aviation to understand current and future requirements, analyse and report back trends, development, possibilities and opportunities.
- Tight connection across the overall COO organisation as well as into the Product, Procurement, IT and Finance group organizations to understand and incorporate current and future requirements and strategies.
- Bachelor Degree in Engineering or equivalent is preferred.
- A proven track record in Production and Engineering.
- 3+ year of experience in VSAT technical troubleshooting and resolution.
- Good in communication skills, good command of English, and strong presentation skills.
- Proficiency in SAP or equivalent ERP systems required, as well as typical office applications.
- Proficiency in Pulse and Intranet systems.
- LEAN and continuous improvement mentality, and systematic documentation mind-set.
- High working capacity. Able to do structured Reporting, Multi-Tasking, work independently and a team player.
- Able to take pressure in a fast pace work environment.
- Accountability – taking ownership, getting results and delivering on our promises to customers and each other.
- Respect – collaborating, embracing diversity and valuing differences.
- Excellence – creating bold solutions for our customers and putting quality at the heart of everything we do.
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.
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