Job Description & Requirement
- Gather, analyse, and translate business requirements into functional specifications.
- Act as the bridge between stakeholders (business, IT, vendors) to ensure alignment of goals. Collaborate with business and technical stakeholders to elicit, define, and document business requirements, including functional and non-functional needs.
- Analyze end-to-end business processes, workflows, and systems, identifying control gaps, inefficiencies, and opportunities for automation or digital enhancement.
- Plan, track, and manage project timelines, milestones, and deliverables.
- Manage vendor engagement, contract deliverables, and ensure quality assurance through all phases. Support and manage offshore teams, ensuring seamless collaboration, deliverable tracking, and quality output across regions.
- Coordinate and execute user acceptance testing (UAT), testing plans, training, and go-live readiness, post-go-live support to ensure successful implementation of systems and processes stabilisation.
- Drive change management, communication, and training to ensure smooth adoption of the new platform.
Requirement
- Bachelor's Degree in Information Systems, Business, or a related field
- At least 2–5 years of experience in Business Analysis and Project Management
- Prior experience in Queue Management Solution implementation or web application projects is essential
- Experience working with cross-functional teams and third-party vendors
- PMP, Prince2, or Agile Scrum certification is a plus
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