About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Job Description
Main duties and responsibilities of the successful candidates are to assist the Project Manager (PM) / System Manager (SM) on the development and maintenance support of STREAM. This includes:
- Defect Management . Responsibilities include tracking of system defects reported by users; working with Contractor team to ensure prompt resolution to the defects reported.
- Service Request (SR) Management . Responsibilities include tracking and monitoring of SRs raised; assessing SRs and working closely with Contractor team to ensure successful completion of approved SRs.
- Change Request (CR) Management . Responsibilities include tracking and monitoring of CRs raised; conduct of impact assessments (including impact due to CRs from other source applications); review of proposed solution design and facilitate users in CR testing and conduct training when necessary.
- Operations Support . Responsibilities shall include responding to calls/emails from users about issues/queries; working with Contractor team to investigate and resolve functional and/or performance related and/or integration issues, planning system upgrades and scheduled events such as system down-time.
- Compliance Support . Responsibilities shall include performing timely periodic log reviews and account reviews; monitoring vulnerabilities and secure configuration deviations for timely rectification and/or suppression; and supporting annual self-attestation declarations, vulnerability assessment tests, ad-hoc audits and other compliance requirements.
- Review and update documentation where necessary. Examples of documentation include the following: Functional Design Specifications, Technical Design Specifications, User Guides, Process Guides and Standard Operating Procedures
- Ensure the smooth operation of the STREAM applications, and support is not disrupted during normal office working hours.
- Propose, document and work with the PM/SM to implement improvements to the current work processes and/or system to enhance productivity or performance.
Job Requirements
Education Qualification:
Degree in Computer Science, Engineering, IT certifications, or equivalent.Required Competencies:
- Good technical skills in system analysis and design.
- Good knowledge of Atlassian Jira Software and Microsoft SQL database.
- Resourceful, independent, meticulous, responsive and pro-active.
- Good planning and co-ordination skills.
- Strong in written, verbal communication and presentation skills. Good team player, responsible and conscientious.
Required Experience:
- At least four (4) years of experience in project management, of which at least one (1) year experience in project management is in DSTA/MINDEF/SAF projects.
- At least two (2) years of experience in system analysis and design.
- At least one (1) year of experience in leading/managing IT service delivery.
- Preferably PMP or CITPM certified or equivalent.
- Track records of managing successful delivery and implementation/maintenance of IT applications.
Let's talk about what's in it for you!
Passionate people are Capgemini's Ace of Spades - join us to discover a career that will challenge, support and inspire you. Working at Capgemini you'll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects and you will also enjoy incredible benefits. We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from.
As "Architects of Positive Futures", Capgemini actively supports the community in 3 ways:
Diversity and Inclusion - we believe diversity of thought fuels excellence and innovation, which is why we positively encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age. To support our commitment to diversity and inclusion, we celebrate special events and days of significance that are important to our employees such as Diwali, Bastille Day, Pride, IDAHOBIT, IWD and International day of people with Disabilities. Our Employee Resource Groups Women@Capgemini and OutFront support the grassroots passion of employees to drive our diversity agenda and effect change.
Digital inclusion - at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution. We also provide employees with opportunities to give back to the community through charity projects and volunteer days.
Environmental Sustainability - Capgemini joined the CDP's (Carbon Disclosure Project) prestigious "A list" for its commitment to the Net-Zero economy. We are focusing on helping our clients transform towards more sustainable business models and committing to reduce our own carbon emissions (GHG) by 20% per employee by 2020 .
Recognized by Ethisphere as one of the World's Most Ethical Companies for the last 8 years in a row, ethics and values are at the heart of Capgemini's corporate culture and business. Embedded in our DNA, our seven values - Honesty, Boldness, Trust, Team Spirit, Freedom, Fun and Modesty - have remained the same since company inception in 1967. To see how we bring these values to life, click here to listen to some of our employee’s stories.
Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures.
