Who We Are
The ReFormd Group is Asia’s fastest growing fitness brand originating from Singapore. The ReFormd Group was created to provide top-of-the-line amenities, accessibility and exceptional service that is value-for-money for people from all backgrounds. Currently, as of 2023, over 15 Anytime Fitness outlets, BFT studios, signature ReFormd Personal Training studios and even have over 20 more outlets on the way in Indonesia!
Description of Role & Responsibilities
We are launching a new and exciting wellness concept and are seeking a motivated, attentive, and professional Recovery Coach to guide clients through structured recovery sessions and ensure a safe, positive, and empowering experience. As the face of the recovery journey, you will help clients feel at ease, coach them through wellness protocols, and maintain a calming and supportive environment. You will also assist with daily operations to keep the space clean, welcoming, and smoothly run.
Some examples of expected responsibilities are as follows:
- Welcome clients and walk-ins, guide them through check-in, and introduce session flow.
- Lead clients through structured recovery sessions using simple techniques such as breathwork, mindfulness, or body awareness.
- Observe and monitor client well-being throughout sessions and offer support or adjustments as needed.
- Provide recovery amenities (e.g., towels, tea, rest area guidance) post-session.
- Foster a calm, non-judgmental, and encouraging atmosphere for all guests, including first-timers.
- Support with day-to-day operations (e.g. ensuring cleanliness, safety)
- Report feedback, incidents, or equipment issues to the manager promptly.
Required Qualifications:
- Client-facing experience: At least 1 year in a customer service, wellness, or hospitality role with strong interpersonal skills.
- Communication skills: Clear, confident verbal communication in English, able to explain session processes and offer reassurance.
- Situational awareness: Able to calmly observe and respond to client needs, with attention to physical and emotional cues.
- Reliable and responsible: Comfortable managing sessions independently and following operational SOPs.
- Professional presence: Able to create a safe, grounded, and positive space for all types of clients.
Nice to Have:
- Experience in fitness, wellness, or spa environments.
- Background or certification in yoga, breathwork, mindfulness, or coaching.
- Familiarity with first aid protocols.
- Interest in recovery modalities, resilience training, or performance wellness.
Pay Range: $2,000 - $4,000 per month
Benefits:
- Dental insurance
- Employee discount
- Gym membership
- Health insurance
- Professional development
Job Type: Full-time
Pay: $2,000.00 - $4,000.00 per month
Benefits:
- Dental insurance
- Employee discount
- Gym membership
- Health insurance
- Parental leave
Supplemental Pay:
- Commission pay
Work Location: In person
Expected Start Date: 15/08/2025
