We are seeking an organised and service-oriented Reservation & Operation Officer to join our inbound travel team. In this role, you will manage reservations for hotels, tours, transfers, and activities, and ensure smooth travel experiences for our overseas clients.
Responsibilities:
- Handle enquiries and confirm bookings from overseas agents and partners
- Arrange hotels, transportation, sightseeing tours, and special requests
- Coordinate with suppliers and service providers to ensure seamless operations
- Prepare itineraries, travel documents, and vouchers
- Monitor service delivery and resolve operational issues promptly
Requirements:
- Diploma/Degree in Tourism, Hospitality, or related field
- Experience in inbound travel operations preferred
- Strong communication and coordination skills
- Attention to detail and ability to multitask
- Proficiency in English; other languages an advantage
- Perform other ad hoc assignment and project as and when necessary
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