Main Duties and Responsibilities
As the Reservations Executive for the Resort, you will be managing the room bookings and ensure that our guests have an exceptional experience from their initial reservation till the end of their stay in our Resorts.
The Reservations Executive plays an important role in processing reservations effectively and works closely with other departments to maximize the Resort’s room and spa sales.
Key Responsibilities
Reservation Management:
- Handle room reservations promptly and accurately through various channels, including phone, email, and online booking systems.
- Maintain accurate and up-to-date records of all reservations, including guest preferences and special requests.
- Manage group bookings, special requests, and VIP reservations, ensuring personalized service and attention to detail.
Guest Interaction:
- Provide exceptional service to guests by addressing their questions like information about room rates, availability, and hotel amenities.
- Assist guests with modifications or cancellations of their reservations, ensuring a smooth and hassle-free process.
- Handle guest complaints and issues related to reservations with professionalism and a problem-solving attitude.
Revenue Management:
- Monitor booking patterns and report on occupancy trends, helping to identify opportunities for maximizing revenue.
System and Record Management:
- Utilize reservation and property management systems to track and manage room inventory, availability, and bookings.
Job Requirements
- Diploma, Higher NITEC or NITEC or a professional equivalent qualification.
- 1 – 2 years of similar experience, preferably in a luxury hotel or resort setting.
- Proficient in Reservation and Property Management systems (eg. Opera)
- Able to multitask and work in a fast-paced environment.
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