Job Description & Requirements
- Manage 10 outlets, drive team performance as well as maximise sales and profitability in allocated outlets
- Conduct regular outlet visits
- Utilize interpersonal and communication skills to lead, influence, and encourage Store Managers
- Ensure proper planning of manpower schedule by Store Managers according to sales needs and labour target
- Ensure and maintain the productivity level of employees
- Maintain effective cost control in all areas in the outlets
- Ensure compliance of cash handling and management in the outlets
- Managing and supervising the work of newly opened outlet in the area
- Evaluate existing business procedures and recommend improvements
- Inform Operations team of any operational inconsistency
- Enforce the compliance of standard operating procedures
- Ensure Store Managers plan and execute all sales promotions effectively and efficiently
- Respond proactively to prevent and resolve customer service situation
- Ensure Store Manager trained new employees properly; follow up on the training progress of all employees
- Coach, counsel and discipline employees
- Regular review of work performance with employees
- Produce daily, weekly and monthly business reports
- Ensure proper approval of all HR matters (leave application, outlet transfer, resignation, promotion, conversion) within the area and ensure the proper submission of all paperwork
- Check monthly timesheet are accurate and correct
- Develop an effective network of communication across the area to ensure shared knowledge and understanding of business activity
- Develop specific goals and plans to prioritize, organize and accomplish work
- To attend all meetings and training programs when required
- Compliance to any other related operational issues and projects as and when required
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