Position
The primary objective of this role is to work on Retail Excellence projects to enhance customer experience, clienteling and provide insights to increase retail performance with business intelligence tools and best practices sharing across South Asia zone.
Job responsibilities
Client Experience
- Assist in identifying gaps and areas for improvement in the end-to-end in-store customer journey.
- Collaborate with cross-functional teams to implement and monitor initiatives that enhance service excellence and brand experience.
- Support client experience programs, including Dare to Delight and Voice initiatives, to ensure superior customer satisfaction and engagement.
Client Development & Clienteling
- Assist in monitoring usage and effectiveness of clienteling tools and platforms (Journey, ICON, Welcome).
- Help prepare toolkits, training materials, and performance dashboards for store teams focused on client engagement.
Retail Performance Tools & Applications
- Support deployment and adoption of retail performance tools.
- Track retail KPIs such as productivity, traffic conversion, ATV/UPT, and provide data support for performance reviews.
Profile
Employment Type and Profile
Internship, able to commit for 6 months for a full-time internship from July to December 2025
- Strong analytical ability both quantitative and qualitative
- Strong computer skills - High proficiency in MS office application, particularly in Excel and PowerPoint
- Good interpersonal and communication skills with attention to detail
- Experience in project management
- Pleasant, self-initiative, a team player & willing to learn
Work Location
Ngee Ann City
LOUIS VUITTON
MAISON
Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.
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