Retail Manager

The Retail Manager is responsible for overseeing the daily operations of the store, driving sales performance, ensuring excellent customer service, and managing the store team. This role plays a key part in achieving business goals, maintaining brand standards, and delivering an exceptional shopping experience.

Key Responsibilities

1. Sales & Business Performance

• Achieve and exceed sales targets, KPIs, and profitability goals.
• Monitor and analyze sales reports to optimize product mix and identify opportunities for growth.
• Implement action plans to drive sales performance.

2. Store Operations

• Oversee smooth daily operations of the store in line with company standards.
• Manage inventory levels, stock replenishment, and loss prevention.
• Ensure compliance with SOPs, policies, and safety regulations.

3. Customer Experience

• Deliver excellent customer service standards consistently.
• Handle escalated customer queries and complaints effectively.
• Develop initiatives to enhance customer engagement and loyalty.

4. People Management

• Lead, motivate, and supervise the retail team to achieve store goals.
• Recruit, train, and develop staff to maintain high service standards.
• Plan staff schedules, assign duties, and conduct performance appraisals.

6. Reporting & Administration

• Prepare and present regular sales, operations, and performance reports.
• Manage store budgets and expenses effectively.
• Ensure compliance with legal, health, and safety standards.

7. Marketing & Promotions Support

• Implement and oversee in-store promotions and marketing campaigns.
• Collaborate with the marketing team to drive store traffic and awareness.
• Track promotion effectiveness and recommend enhancements.

Requirements

• Diploma/Degree in Business, Retail Management, or related field.
• Minimum 5 years’ experience in retail management, preferably in fashion
• Proven track record of achieving sales and operational targets.
• Strong leadership, people management, and coaching skills.
• Excellent communication, problem-solving, and customer service skills.
• Strong business acumen with the ability to analyze sales data and market trends.
• Flexibility to work weekends, public holidays, and retail hours.