Sales Coordinator cum Admin - Marine

Sales and Service Coordinator/Senior sales and service coordinator:

• Handle customer inquiries via CRM.

• Prepare Quotes: Generate accurate and detailed sales/service quotes based on customer requirements.

• Issue Purchase Orders (POs): Process and issue POs to suppliers and ensure all details are accurate and complete.

• Execution: Execute the sales order or service order by liaising with suppliers /inhouse team and ensure timely completion of the job in the cost-effective manner.

• Prepare Invoices: Create and send invoices to accounts for further processing.

• Resolve customer issues and complaints promptly, escalating to relevant departments when necessary.

• Coordinate with logistics and supply chain teams to ensure timely delivery of navigation systems and services.

• Follow up with customers post-purchase to ensure satisfaction and gather feedback.

Qualifications:

• Education: Bachelor’s degree in Electronics and Communication engineers or equivalent, Marketing, or a related field preferred/ B.SC Nautical Science

Experience:

• Minimum of 2 years of experience in a sales support or customer service role, preferably in the navigation systems industry.

• Experience in using CRM software and Microsoft Office Suite (Word, Excel, PowerPoint).

• Sailing experience as a Junior navigation office will be an added advantage.

Skills:

• Strong organizational and multitasking abilities.

• Excellent verbal and written communication skills.

• High attention to detail and accuracy.

• Ability to work independently and as part of a team.

• Customer-focused with a proactive attitude.

Key Competencies:

• Problem-Solving: Ability to identify issues and resolve customer concerns effectively.

• Time Management: Efficient in managing time and prioritizing tasks to meet deadlines.

• Interpersonal Skills: Strong interpersonal skills to build and maintain relationships with customers and colleagues.

• Adaptability: Ability to adapt to changing priorities and work environments.

• Flexibility: Flexible to work after office hours and during weekend.