Senior Associate / Assistant Manager, Revenue Management & Carpark Operations (Digital)

This is an exciting opportunity for someone looking to contribute to the growth of Changi Airport Group and the development of Singapore Changi Airport.

You will be part of the team in Pricing and Commercial Strategy Division within the Commercial Cluster. The team is responsible for the management of all the revenue streams of the airport including aircraft landing, parking and aerobridge fees, passenger service charges, car parking, utilities and airport service charges. The team also undertakes the short and long term forecasting, budgeting and variance reporting of CAG’s revenue streams on a regular basis to facilitate management’s business planning and decision-making, as well as the organisation of strategic initiatives for the Commercial Cluster.

We are looking to hire an energetic, driven analyst to be part of the team to be involved in the budgeting, forecasting and variance analysis of our commercial revenue, alongside the pricing and management of the various airport charges at Changi. Such work will also include financial simulations, benchmarking, proposing optimal pricing structures and tariff rates, conducting User Consultations during price revisions etc.

You will mainly be overseeing the budgeting and tracking of our non-aeronautical revenues, covering concession revenues (and retail sales), car-parking revenue, airport service charges, rentals, utilities etc. This role will require you to analyse the sales and revenue performance of our retail business, reconcile monthly revenue performances against the budget, apprise management on the latest performance, undertake simulations on the forecast revenues, and benchmark the revenue performance against key airports, landlords and travel retail players.

You will also play an active role in the day-to-day operations of our digital carpark offerings at Changi Airport, such as Park & Fly, Park & Work etc (more details on these products can be found on our website or the iChangi app), and have to investigate and respond to day-to-day user issues while upholding Changi’s service standards. You will also be given the opportunity to be involved in the product enhancement and marketing of our digital carparking business, recommend improvements to enhance the customer experience, while deepening CAG’s carpark offerings across various price points with the aim of growing the overall car parking revenue.

In the longer term, you may be given the opportunity to broaden your understanding of the aeronautical business and coming up with pricing proposals to various airport charges, or to develop and coordinate cluster-wide strategic priorities, business planning and research insights.