Senior Associate/Product Designer (1-year contract)

About EDB
The Singapore Economic Development Board (EDB), a government agency under the Ministry of Trade and Industry, is responsible for strategies that enhance Singapore’s position as a global center for business, innovation and talent. We undertake investment promotion and industry development, and work with international businesses, both foreign and local, by providing information, connection to partners and access to government incentives for their investments. Our mission is to create sustainable economic growth, with vibrant business and good job opportunities for Singapore.

For more information on EDB, please visit www.edb.gov.sg.

About Product Innovation by Experience (PIX)

The Product Innovation by Experience (“PIX”) team is home to EDB’s design team and collaborates with other business units to tackle both internal, and client-facing problem statements using design-led approaches. Our vision is to craft meaningful & compelling human experiences, which shape Singapore, its economy and EDB.

They Strive To Uphold These Values

• Progress over perfection, People over Processes, Outcomes over KPIs
• Design for the right problem before designing things right
• We are design partners, not service providers. We work alongside to achieve shared outcomes
• A picture is worth a thousand words
• Listen, question, build, test and iterate collaboratively

The PIX team is looking to hire a Senior Associate/Product Designer (“the officer”) to be a part of a team designing EDB’s future product offerings. This officer should have good interpersonal skills, strong stakeholder management skills, clarity in communication, a sharp analytical mind, and astute design judgements.

• Support project scoping efforts by diagnosing the type and extent of design intervention required for a given problem statement.
• Conduct customer and product discovery interviews, through facilitating and planning workshops and other design-centric methods, to identify strategic points of leverage.
• Prototype to create artefacts at different fidelity level to help visualise and communicate ideas to stakeholders and non-design folks.
• Synthesize across channels and touchpoints, understanding how different actors & systems and interact to impact the end-to-end service, and recommend design interventions according to the existing constraints, and with the respective key decision-makers.
• Communicate research insights, and influencing product decisions if needed, in service of the user/customer.
• Collaborate with multidisciplinary teams which may include Product Owners, Policy, Legal, Data, Engineering, etc. This may include:
  • advocating for human-centric decision-making in your projects and team members
  • providing process facilitation in product prioritisation, and road mapping conversations
  • working closely with product managers and engineers on design specifications

• Support internal design team efforts on design and research ops as part of maturing our team’s design practice.

• Relevant qualifications and/or experience in a related field
• At least 2-3 years of work experience in relevant product, or UX design role in similar B2B, or G2B industries
• Experience working within a cross-functional team in an agile context
• Ability to drive cross-functional collaboration to customer experiences, exhibiting communication skills, community collaboration, and providing leadership and guidance on design processes.
• Strong stakeholder management skills, including facilitating decisions.
• Strong systems thinker and effective executor. Can think big picture and start small
• Good command of product design tools. (We use Figma and MIRO)