Senior Executive / Assistant Manager / Manager, Property Operations (M&E)

Job Description/Responsibilities:

1. Maintenance Management

• Plan, schedule, and oversee the preventive and corrective maintenance of M&E systems, including ACMV, electrical, plumbing, elevators, and fire protection systems.
• Ensure compliance with statutory requirements for equipment and systems, such as inspections and certifications.
• Conduct regular inspections of M&E installations to identify potential issues and recommend solutions.

2. Vendor and Contractor Management

• Manage and supervise external service providers and contractors to ensure service quality and adherence to maintenance schedules.
• Evaluate and negotiate contracts, ensuring cost efficiency without compromising quality.
• Oversee repair works and renovations to ensure they align with mall standards and safety regulations.

3. Energy Management

• Monitor and analyse energy consumption, proposing strategies for energy efficiency and cost reduction.
• Implement and maintain energy management systems (eg. Building Management System, BMS).
• Stay updated on sustainability initiatives and ensure compliance with green building standards if applicable.

4. Budgeting and Cost Control

• Prepare and manage budgets for M&E operations, ensuring cost-effective use of resources.
• Track expenses and ensure all works remain within approved budgets.
• Provide detailed reports on expenditures and recommend cost-saving measures.

5. Crisis and Risk Management

• Lead emergency response efforts for M&E-related incidents, such as power outages, fire alarm activations, or equipment malfunctions.
• Develop and maintain contingency plans for critical system failures.
• Ensure compliance with safety protocols to mitigate operational risks.

6. Compliance and Reporting

• Ensure all M&E operations comply with local building codes, workplace safety, and health regulations.
• Prepare and submit regulatory documentation and reports.
• Coordinate audits and inspections from government authorities or certification bodies.

7. Team Leadership and Development

• Supervise and guide the in-house M&E team, providing training and development to enhance their technical skills.
• Delegate tasks effectively and monitor performance to ensure high operational standards.
• Foster a culture of teamwork and accountability among staff.

8. Project Management

• Manage M&E aspects of renovation or upgrading projects, ensuring timely completion and quality assurance.
• Coordinate with architects, engineers, and contractors during planning and execution phases.
• Monitor project progress and address technical challenges.

9. Technology Integration

• Evaluate and adopt new technologies to enhance operational efficiency, such as IoT for predictive maintenance or smart building solutions.
• Maintain and troubleshoot automated systems, ensuring their optimal performance.

Undertake any other duties as assigned by Senior Manager, Property Operations.

Key Qualification

• Diploma or Degree in Mechanical, Electrical, Facilities Management, Building Services, or related engineering discipline.
• Minimum 3 years of relevant experience in M&E operations, preferably within a retail or commercial building environment.
• Strong technical knowledge of building systems and statutory requirements.
• Familiar with BMS (Building Management System), permit-to-work systems, and maintenance software.
• Good communication and coordination skills with both internal stakeholders and external vendors.
• Ability to work independently and respond promptly during emergencies or breakdowns.
• Hands-on, solution-oriented, and proactive in maintenance and facilities issues.

Preferred Qualifications / Skills:

• Fire Safety Manager (FSM) certification is an advantage
• Green Mark / Energy Management knowledge will be a plus
• Familiarity with workplace safety practices (WSH certifications)