COMPANY DESCRIPTION
The Salvation Army has been touching lives in Singapore since 1935 and we remain committed in serving the underprivileged in the community without discrimination. To us, every life is precious and we actively help those in need regardless of age, race or religion.
Throughout the years, we have established a comprehensive network of social services to meet a wide range of needs in our community. Our diverse programmes reach out to children who need care and protection, families in material need, ailing aged requiring quality nursing care and other needy segments in our society.
Our spiritual ministry also reaches out to the people in the community to provide counsel to those in need. We are there to help guide those in need towards finding their identity and purpose in life.
RESPONSIBILITIES
Business Profile Description
The Salvation Army has been touching lives in Singapore since 1935 and we remain committed in serving the underprivileged in the community without discrimination. To us, every life is precious and we actively help those in need regardless of age, race or religion.
Throughout the years, we have established a comprehensive network of social services to meet a wide range of needs in our community. Our diverse programmes reach out to children who need care and protection, families in material need, ailing aged requiring quality nursing care and other needy segments in our society.
Our spiritual ministry also reaches out to the people in the community to provide counsel to those in need. We are there to help guide those in need towards finding their identity and purpose in life.
Job Description
- Process incoming physical and digital donations.
- Maintain accurate donor records through data entry and mapping.
- Post General Ledger entries to facilitate timely fund disbursement to social centres.
- Generate and mail donor receipts (physically or digitally) in a timely manner.
- Prepare and analyze reports for internal management and external stakeholders.
- Manage Donation Acknowledgement Slips and oversee donation boxes across social centres and Regional Headquarters (RHQ).
- Support key events at RHQ including but not limited to Red Shield Appeal Luncheon, Race For Good 2025, Christmas Kettling, and others.
- Oversee and manage end-to-end operations and system for Christmas Kettling.
- Ensure donor onboarding and donations comply with Anti-Money Laundering (AML) regulations.
- Handle annual tax submission for donor's donation records.
- Research and implement best practices to enhance fund administration efficiency.
- Respond to donation-related inquiries and ensure compliance with Personal Data Protection Act (PDPA) in data handling. Enforce data protection measures across all relevant platforms and processes.
- Serve as the key liaison for audits, inspections, certifications, archiving, and Business Continuity Planning/ Management (BCP/ BCM) activities.
- Co-manage GIRO processing, payment gateways, and chargebacks.
- Manage digital donation platforms and payment systems, including crowdfunding, event payments, CyberSource, and e-transactions.
- Administer and track PRD PayNow QR Codes.
- Perform other ad-hoc tasks as assigned.
Qualifications
- Diploma or Degree in Finance, Business, or Accountancy.
- Proven experience and knowledge of financial terms and administrative functions.
- Team player.
- Good organisational skills and a keen eye for details.
- Have a strong willingness to learn new digital skills with regards to our donation management system and other associated software.
- Proficiency in Microsoft Office.
- Heart of compassion for the vulnerable.
Other Information
Working Location
Singapore Regional Headquarters - Public Relations Department
20 Bishan Street 22, Singapore, 579768
Working Hours
8.30am to 5.00pm, 5 day work week
By submitting this job application, I affirm that I have given to The Salvation Army true and complete information on this application. No requested information has been concealed.
I agree that The Salvation Army (TSA) may collect, use and disclose your personal data, as provided in this application form, or (if applicable) obtained by TSA as a result of your employment, for the following purposes in accordance with the Personal Data Protection Act 2012 and our data protection policy (available at our website at https://www.salvationarmy.org.sg/data-protection-policy/ ):
- a) the processing of this employment application;
- b) the administration of the employment with TSA; and
- c) sharing of personal information to third party, including but not limited to government agencies, hospitals, vendor(s)/supplier (s), working in collaboration with TSA to support the employment.
If you are providing third party's personal data, you hereby declare that you have obtained consent from the named individual(s), for the collection, use and disclosure of his/her personal data by you to TSA, TSA business partners and other third-party service providers. I authorised the organisation to contact references provided for employment reference checks.
Please visit our website at https://www.salvationarmy.org.sg/data-protection-policy/ for further details on our data protection policy, including how you may access and correct your personal data or withdraw consent to the collection, use or disclosure of your personal data.
If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for denial of employment or immediate dismissal.
Please note that your application will be sent to and reviewed by the direct employer - The Salvation Army Singapore
