COMPANY DESCRIPTION
Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.
Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.
RESPONSIBILITIES
- This position is for Centre for Global Education & Opportunities (GEO).
- Operations
- Support Program Managers on operations for the inbound and outbound programmes, including recruitment, nomination, application processing, credit transfer, and billing.
- Provide logistics support for programs and events, including venue coordination, transportation, catering, company visits, photography, and materials preparation.
- Plan, coordinate, and execute student briefings and student events, including liaison and publicity.
- Provide student advisory services and support.
- Conduct After-Action Reviews and post-programme surveys and implement enhancements based on feedback.
- Review and streamline application processes and systems for efficiency, including digitisation and process integration.
- Prepare funding and end-of-programme reports for senior management and external funders.
- Manage procurement processes, identifying and selecting suppliers that meet quality, cost, and delivery standards.
- Engage with key stakeholders, including partners, the finance office, vendors, and instructors.
- Process Automation & Data Analytics
- Design and implement automated workflows using Microsoft Power Automate to improve operational efficiency, reduce manual tasks, and ensure process consistency across programmes.
- Develop and deploy digital forms and surveys to streamline data collection for applications, feedback, and event registrations.
- Automate survey result consolidation and reporting to support timely After-Action Reviews and programme enhancements.
- Build and maintain Power BI dashboards to visualise key metrics, track programme performance, and support data-driven decision-making for reporting to internal stakeholders and external funders.
- General Responsibilities
- Support ad hoc projects requiring a high level of professionalism and execution.
- Other duties as assigned.
- Diploma or degree holder, preferably with programme delivery and event planning/management experience.
- Familiarity with operations in global education, including cross-border programme administration, student engagement, and international collaboration.
- Experience in running student programmes at the university level and/or managing cross-cultural student events.
- Proficient in Microsoft Power Automate for workflow automation and digital forms/surveys, and skilled in using Power BI to develop dashboards and support data-driven decision-making.
- Driven self-starter with strong analytical, critical thinking, and problem-solving skills; able to identify opportunities for operational improvements and implement solutions independently.
- Strong team player who is resourceful, resilient, and thrives in a fast-paced, results-oriented, and ambiguous work environment.
- Good communication skills both written and spoken and confident in leading and engaging tertiary students of different nationalities.
- Meticulous and detail-oriented, with a strong appreciation for thorough planning, accurate documentation, and process consistency.
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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.
Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University
