WHO WE ARE
We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.
Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.
Wingstop in APAC is currently present in Indonesia and Singapore with a total of 70 restaurants and expanding in the region. We have just launched South Korea in January 2023, while a pipeline of Brand Partners is being nurtured for new market entry in Australia, China, Japan and Thailand from this year. These are exciting times in our international growth, and we are looking for a talented Operations and Training professional to enable our expansion in the APAC Region.
YOUR IMPACT
You will be a key partner in a high performing cross-functional team, defining and driving the agenda and making a direct impact on the success of our existing Brand Partners and our ability to expand into new markets in the APAC region.
While you are at it, you will be building your network and expertise in a thriving environment of professional development and teamwork, within APAC and our International Leadership Team based in Dallas. Together we will shape a stronger future for Wingstop and your career.
WHAT YOU’LL DO
The key areas of focus and priority are to support our existing Brand Partners in Indonesia, Singapore and Korea, drive our new market entry efforts in Thailand (and beyond) and provide functional leadership for innovation, regional and global projects:
Support our existing Brand Partners
- Conduct regular restaurant visits within the region following an established “operational pathing” to validate success routines for guest experience, food safety and sanitation, food quality, facility management, people development and operational efficiencies.
- Collaborate with and influence Brand Partners to safeguard proper brand standards regarding Wingstop Way (Culture), effective restaurant operations, guest experience, food safety, adherence to approved ingredients from approved vendors, and implementation of training programs for restaurant management and team members.
- Subject matter expert for WRI operations programs and KPIs (ie. SMG, QSC, BSC etc). Lead and drive improvements in such programs within Brand Partner’s organization to deliver on targets through regular engagement, measurement of KPIs and action planning.
- Act as the liaison between Brand Partners, APAC team and GSC for training programs to ensure successful cascade and continued sustainment.
- Provide effective coaching, training, and education as well as people development know how to drive consistent improvements in Brand Partner’s business and operations performance through the Wingstop Way.
- Facilitate business planning and review process to drive results within Brand Partner organizations in areas of sales trends, labor, COGS, profitability, guest experience as well as people development and training through tracking and focused action plans.
- Support Brand Partners with analyzing their business opportunities and areas for improvement while executing short- and long-term business plans.
- Support Brand Partners to plan for and set up successful NROs through smart people planning and driving training competencies.
Manage NROs documentation and administrative requirements to ensure alignment.
Drive our new market entry (NME) efforts
- Support the operations and training aspects of NME workstreams. Working closely within APAC team and collaboration with GSC.
- Provide operational support for PMA.
- Support completion of all training materials (applying market nuances) prior to commencement of in-market training.
- Facilitate the analysis of training materials that requires translation and work with Brand Partner to validate translation accuracy.
- Provide guidance on BOH layout and operations flow.
- Facilitate the setup of SMG, QSC accounts for BP within WRI system.
- Collaborate with BP and GSC on market training plan and timeline.
- Lead/support in-market training with GSC Ops team to set market up for successful launch.
Functional leadership for innovation, regional and global projects
- Partnership with marketing and supply chain to provide operations counsel in developing new menu items, and adaptations for local market preferences.
- Partnership with GSC team to test and qualify new equipment and small wares.
- Collaboration across regions and with Global Support Centre in Dallas.
- Share/promote best practices across regions/markets to lift the overall Ops performance of BPs.
- Lead training and people development strategies for the region.
WHO YOU ARE
You are a self-starter, entrepreneurial and driven by a desire to make a difference. You possess the following qualities that set you up for success:
Meticulous in Planning
- Relate to new process/products
- Plan interfaces within function/outside function
- Plan customer needs/resolutions
- Contribute to group/function/company strategic effort
- Conduct potential problem analyses
- Assess risks, business critical and financial impact
- Ability to prioritize and schedule time and resource trade-offs
- Identify needs and set resource requirements within budgets
Well-organized
- Know the competition
- Know the company/product/function strategy
- Clarity in process for implementation
- Define suppliers process audit strategy
- Reliability in approach to problem solving
- Develop solutions that stand without excessive/frequent change
Confidence in Execution
- Solve technical problems (Food Safety/Operations)
- Possesses solid hands-on multi-unit operations experience
- Apply continuous process improvement
- Implement simulation, diagnostics, and tests
- Handle simultaneous projects
- Use positive resource deviations
- Project schedules and costs are maintained/improved
- Corrective action is taken in event of deviations
- Use resources optimally, exploits opportunities
Ownership
- Acknowledged as regional Operations and Training expert
- Recognized as a process/project/program champion
- Articulate and communicate vision of future
- Innovative
- Make hard decisions
- Manage and resolve cross-functional conflict productively
- Solve organizational issues
Culture Champion
- Excellent relationship builder that fosters trust and credibility amongst key stakeholders of business.
- Leads by example and always bring others along in driving results.
- Strong communicator who understands influencing and driving success through others.
You embrace/exhibit Values that characterizes our Wingstop Culture:
HUMBLE:
- Ongoing learner; exhibits insatiable curiosity and an interest in self-improvement.
HUNGRY:
- Acts to surpass goals, seizing opportunities to push the envelope.
- Sets continually higher goals that are ambitious but realistic for self and team, geared to organizational objectives.
SMART:
- Negotiates with a genuine give-and-take approach, engaging as a true peer and where decisions are shared.
- Spends time identifying all stakeholders necessary and meets or connects with all of them, neglecting no one to shape a collective consensus.
- Identifies opportunities to build relationships that will help others achieve their objectives and reaches out to those people or new people.
SERVICE-MINDED:
- Ensures Operations delivers valued service to the business, quality in know how transfer while adhering to brand standards.
- Identify and implement process improvement projects designed to improve operations performance, people planning, capability building and restaurant profitability.
ENTREPRENEURIAL:
- Collaborate with cross-functional team members to ensure alignment and key strategic objectives are met for company goals.
- Focuses on new business opportunities that enable business development targets to be exceeded.
AUTHENTIC:
- Promote and maintain the good name of Wingstop Restaurants while conducting business in an ethical and professional manner to ensure growth of the chain in the future.
- Lead the Wingstop Way and drive a strong culture in store teams.
FUN:
- Ability to form strong working relationships with Wingstop team members, vendors and the brand partner community.
- Engage and energize within APAC team and Global Support Center in Dallas through a culture of empowerment and inclusion.
QUALIFICATIONS
Bachelor’s degree in Hospitality, Business, Food Service or related field, MBA preferred.- At least 6-8 years’ experience in regional operations and training or related field.
- Intermediate technical skills in Microsoft Applications (Word, Excel, Outlook, PowerPoint).
- Ability to develop, analyze and negotiate business agreements.
- A role at a major restaurant chain, or hotel chain in operations and training.
- Ability to thrive in a fast-paced environment and communicate at a high level across multiple functions.
- Demonstrates leadership experience in one or more of the following areas: Operations, Training, People Management, Restaurant Audits, New Market Launch.
- Should show a strong understanding of how operations and training can transform business growth.
- Strong foundation in hands-on leading operations across multiple markets with proven track record of results.
- Working knowledge of restaurant financials, training programs cascade, coaching and driving action plans to achieve targets.
- Should have experience leading QBR’s across markets with know-how on global brand systems and processes.
- Experience at drafting/articulating an Operations Performance Improvement and Training strategy.
- Vast experience in project management leading complex projects, a project management certification a plus
- Exercise a startup mentality since some new markets will require a very tactical hands-on approach.
- Strategic thinking: some developed markets will demand complex manpower and training solutions that are scalable and sustainable.
- Job requires APAC region travel time of between 25%-50% and some occasional travel to other regions.
Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
