Summary
As a Senior Operations Specialist, you will drive the operational excellence of our key account across multiple countries. Working closely with Global Strategic and Regional Account Managers, you'll ensure smooth operations, process optimisation, and data-driven decision-making to enhance customer satisfaction and operational performance.
Key Responsibilities
- Operational Coordination & Process Optimisation: Collaborate with cross-functional account teams to identify, implement, and monitor continuous process improvements that boost efficiency and ensure the consistent delivery of customer commitments.
- Performance and Data Analysis: Regularly review business performance and key performance indicators, using advanced Excel and data analysis skills to generate actionable insights and comprehensive reports.
- Client Interaction & Issue Resolution: Serve as a primary support resource for client-facing operations. Engage in direct interactions to resolve escalated operational issues and provide tailored solutions that enhance the customer experience.
- Market and Trend Monitoring: Track market trends and understand how evolving market conditions impact operational performance, adapting processes and strategies accordingly.
- Reporting & Presentation: Develop, monitor, and distribute detailed reports and presentations that communicate operational performance, efficiency metrics, and improvement plans to internal teams and customers.
- Team Collaboration and Best Practices Implementation: Support regional teams by sharing best practices in data integrity, timely quotations, and process enhancements. Work collaboratively to streamline operations and ensure consistency across all markets.
Core Competencies
- Reliability: Consistently maintains high standards of operational performance and dependability.
- Attention to Detail: Exhibit a meticulous approach to data management, reporting, and addressing operational challenges.
- Self-Initiative & Team Orientation: Demonstrate proactive problem-solving skills and the ability to work both independently and collaboratively within diverse teams.
Qualifications
- Technical Proficiency: Advanced skills in the Microsoft Office Suite, with particular expertise in Excel and data analysis.
- Communication Skills: Superior written, verbal, and presentation abilities, enabling you to engage and communicate with both internal stakeholders and customers effectively.
- Organisational Expertise: Proven capability in managing multiple tasks, prioritising deadlines, and delivering high-quality outcomes in a fast-paced environment.
- Industry Knowledge: A solid understanding of the logistics, freight forwarding, and transportation sectors, with at least 3 years of experience in an operational role within these industries.
Education and Experience
- Education : Diploma in Logistics, Supply Chain Management, Business, or a related field.
- Experience: 3-5 years of combined operational experience in freight forwarding, logistics, white glove services, or the transportation industry.
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