Senior Supervisor - Account Management (Contract Logistics)

Opportunity

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Key Responsibilities:

1. Strategic Customer Relationship Management:

• Develop and implement a strategic relationship tailored to each major account.
• Regularly engage with key stakeholders within the accounts to understand their evolving needs and challenges.
• Proactively address any issues or concerns raised by the customers to ensure their satisfaction.

2. Expansion and Development:

• Identify opportunities to expand the business scope within existing key accounts.
• Explore possibilities for to work with leads in regional markets or other countries, leveraging existing relationships and expertise.

3. RFI, RFQ, and Tender Responses:

• Respond promptly and effectively to requests for information (RFI), requests for quotation (RFQ), and tender opportunities from corporate customers.
• Review existing contracts and ensure the continuation of business with key accounts.
• Ensure that all responses are comprehensive, competitive, and aligned with company capabilities and objectives.

4. Logistics Execution and Compliance:

• Ensure that logistics execution activities meet or exceed Service Level Agreement (SLA) requirements to support the expected substantial profitable growth of the business.
• Monitor and enforce compliance with SLAs and relevant regulations to maintain operational excellence and customer satisfaction.

We are looking for

• Degree in Business Management / Supply Chain Management or other related disciplines
• Minimum 1 to 2 years of relevant working experience in Supply Chain
• Proficient in MS Office (MS Excel and MS PowerPoint, in particular)
• Good command of both spoken and written in English
• Good knowledge of supply chain-related services, warehousing, and distribution if preferable
• Able to work effectively and independently, in a fast-paced and dynamic environment.
• Positive mindset, confident and able to contribute positively within a reputable growing group.
• Effective communicator with strong interpersonal, communication and presentation skills.