Service Controller / CFMS Controller

SUMMARY:

• Responsible for ensuring the safe, punctual and cost effective delivery of services by managing the flow of bus captains and vehicles along the route.
• Liaising with Bus Captains, Interchange Supervisors, Depot Supervisors and maintenance personnel to resolve issues and restore service levels.
• To ensure that the highest levels of service are provided to ensure a customer centric approach is taken when dealing with service irregularities.
• PRINCIPAL RESPONSIBILITIES AND AUTHORITIES:
• Monitoring and controlling services to ensure punctuality, or service headways are maintained;
• Communicate with bus captains and Interchange Supervisors to enable them to effectively deliver a reliable and safe service to the customer;
• Communicating in a polite, professional and courteous manner at all times to employees and external parties;
• Manage on-road issues that potentially impact on service deliver;
• Maintain a close working relationship with response agencies such as fire and police;
• Responsible for reporting on punctuality concerns in relation to service issues;
• Continually liaise with supervisors, particularly the Interchange Supervisors and Depot Supervisors to ensure that services operate in accordance with timetabled instructions;
• Ensuring that the first and last services on all routes run to the scheduled timetable;
• Deal with Major Incidents and Security Issues in accordance with the respective procedures;
• Responsible for building a strong working relationship with the maintenance team to ensure effective change overs in relation to vehicle breakdowns;
• Undertake any additional duties as requested by the CFMS Manager, and
• Undertake any training and development activities as requested by the CFMS Manager.

SKILLS, EXPERIENCE, CONDITIONS SPECIFICATION:

• This position involves shift work and work on weekends. You will be required to work such hours as deemed necessary to provide appropriate coverage.
• Commercial awareness and an understanding of the LTA contract regime;
• Good geographical knowledge of the Singapore area;
• Excellent communications skills, both verbal and written
• Ability to effectively communicate over the phone and two-way radio to a culturally diverse workforce and community;
• Computer literate and the ability to be trained in a GPS real-time vehicle management environment such as the LTA CFMS system, and
• Personal performance will be assessed including overall compliance with Excess Wait Time key performance indicators, efficient use of bus captains in managing issues with the services, on-time performance results, first and last bus key performance indicators and the instance of mileage not operated through missed, or curtailed trips.

SAFETY AND COMPANY RESPONSIBILITIES:

• Adhere to all Tower Transit policies and procedures;
• To report to your line manager any injury, collision or dangerous occurrence that has taken place, or concerns regarding health, safety and security issues;
• Provide leadership and guidance in identifying and managing health and safety issues as they apply to the workplace and workplace activities of employees and stakeholders;
• Accountable and responsible for ensuring that the working environment is safe and that employees, including contractors, are protected from hazards and comply with Company policies and procedures;
• Enforce policy, procedures and rules and employee compliance;
• Ensure the working environment is safe and employees, including contractors, are protected from hazards and comply with Company policies and procedures.
• Report hazards which cannot be corrected within the delegated authority of the position;
• Active involvement in all safety and health programs and activities;
• Participate in desk-top and simulated emergency drills in association with response agencies; and
• Promote safety and health awareness generally.

Job Type: Full-time

Pay: $2,300.00 - $3,000.00 per month

Benefits:

• Free parking
• Health insurance

Schedule:

• Day shift
• Holidays
• Night shift
• Shift system

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

Experience:

• Transportation management: 1 year (Preferred)

Work Location: In person