Job Responsibilities:
- Responsible for opening and closing of shift based on roster
- Assist on bread preparation (decoration)
- Responsible for daily store operations, achieving store sales and ensuring customer service are met
- Work with management to achieve sales target
- Product knowledge, guidelines as well as any company promotions and mechanics
Customer Service:
- Ensure customer service standards among the Fnb team member are of company standard
- Offer product knowledge to assist customers with their purchase
- Ensure that the store is in good condition i.e. shelves are replenished, fixtures are clean
- Roster planning to ensure staff productivity
- Coaching of the staff and training according to company guidelines
- Ensure team members are communicated with sales targets and all promotional/marketing activities
- Ensure team members follow the company policies and procedures
- Ensure all paperwork is completed and submitted within the deadline
- Any other ad hoc duties assigned.
Requirements:
- GCE ‘N’ / ‘O’ / ‘A’ levels with a pass in English or equivalent
- Sales driven and results oriented
- Strong passion for customer service
- Minimum 1 years experience in related field
- Good interpersonal and communication skills
- Energetic and motivated with a positive mindset
- Able to lead and motivate the team
- Able to work on rotating shift, weekends and public holidays
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