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Solutions Architect - Global E-Commerce (Enterprise Solutions)

TikTok
Singapore
Full time
1 week ago
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. Our product engineering team is responsible for building an e-commerce ecosystem that is innovative, secure and intuitive for our users. We are looking for passionate and talented people to join us as we drive the future of e-commerce here at TikTok.

Responsibilities:
We're looking for experienced solution architects to join our enterprise solutions team and help our global key accounts merchants and partners accelerate their onboarding and integration with our global e-commerce platform capabilities by identifying key technical challenges and architecting technical solutions to resolve them. You will be challenged by complex sets of business and technical challenges as you leverage a broad range of technical disciplines and cross-team collaboration to ensure success for our clients and to unlock the potential provided by our e-commerce platform capabilities.

As a solutions architect, you will:
1. Be the principal owner for the development and delivery of integrated solutions to facilitate and accelerate the successful onboarding and platform-to-platform integration with our e-commerce platform for key merchant clients under your portfolio.
2. Provide architectural design, technical consultation and customised development support for both direct integration with global e-commerce platforms via open platform APIs, and in-direct integration via common 1st and 3rd party connector applications (Salesforce Commerce Cloud, Channel Advisor, Shopify, etc).
3. Work closely with our solution engineers and client partners to plan and execute joint engineering efforts.
4. Provide single point of contact for all integration-related domain knowledge consultation, debugging support and technical enquiries.
5. Identify opportunities for horizontal solutions and new feature development to continuously optimise operational efficiency and efficacy of our clients.
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