Specialist, Sales and Outreach Member Services
THE ROLE:
The Specialist, Sales & Outreach Member Services will conduct customer outreach/sales calls with the purpose of achieving stated goals in global event sales as well as global event attendance. S/he is responsible for understanding customer needs and sharing feedback to product managers, technical and other stakeholders for follow-up on actionable items. He/She will plan, assist, and support various functions to increase members’ involvement and renewal and grow new members in SEA.
This position reports to the Senior Manager, Member Outreach & Special Programs (WFD) at SEMI SEA Office.
CORE RESPONSIBILITIES:
- Reach revenue target – Responsible for sales of SEMI services (membership, exhibition and sponsorship) and products (market statistics reports, and standards). Generate new leads. Follow up and qualify referrals.
- Act as a trusted advisor to customers – conduct outreach visits at customers’ sites to listen to their needs and satisfaction with SEMI products and services. Communicate member values, and cross-promote products/services that solve customers’ problems.
- Provide excellent customer service – Update and maintain customer records in CRM system. Answer customer inquiries.
WHAT SUCCESS LOOKS LIKE:
- You have improved visibility of SEMI SEA and improved participation of members in SEMI programs and events.
- You are innovative, committed, and able to multi- task to meet business objectives and delivering customers’ satisfaction.
CRITICAL SUCCESS FACTORS:
- Cultural awareness and the ability to deal with a variety of personalities from various backgrounds
- Strong presentation and meeting facilitation skills
- Strong client relationship development skills
- Comfort in working in a team-oriented, consensus-driven environment
- Positive, professional, and accommodating attitude
- High level of integrity in dealing with confidential and sensitive information
FOUNDATIONAL KNOWLEDGE OR PRACTICAL EXPERIENCE:
- Diploma and above in Marketing or equivalent in training and/or experience
- 1+ years of product marketing and/or MICE sales role experience
- Understanding of semiconductor manufacturing is a plus
- Strong phone presence and high level of comfort talking with customers
- Proficiency in computer and internet software skills such as MS Office, etc.
- Seasoned sales
- Fluent in product and service presentation in English.
THE IDEAL CANDIDATE:
You have excellent client relationship and sales skills with strong verbal and written communication skills. You can tactfully and diplomatically modify behavior to accommodate changing conditions and situations and have the dedication to creating better products and processes for customers. You are very organized, detail-oriented, and data-driven in juggling multiple projects.
ABOUT SEMI
SEMI is the global industry association representing the electronics manufacturing and design supply chain, connecting over 3,000 member companies and 1.3 million professionals worldwide. SEMI members are responsible for the innovations in materials, design, equipment, software, devices, and services that enable smarter, faster more powerful, and more affordable electronic products. Since 1970, SEMI has built connections that have helped its members prosper, create new markets, and address common industry challenges together. SEMI maintains offices in Berlin, Brussels, Hsinchu, Seoul, Shanghai, Singapore, Tokyo, Milpitas and Washington, D.C. For more information about SEMI, please visit us at SEMI.org.
SEMI is an equal opportunity and affirmative action employer. We make employment decision based on merit and we want to have the best available person in every job. Individuals of all ages, all people of color, women, women of color, individuals from the LGBTQIA+ community, and all other individuals are strongly encouraged to apply.
Company policy prohibits unlawful discrimination based on race, color, creed, gender (including gender identity and gender expression), religion (all aspects of religious beliefs, observance or practice, including religious dress or grooming practices), marital status, registered domestic partner status, age, national origin, (includes language use and possession of a driver’s license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical or mental disability, medical condition (including cancer or a record or history of cancer, and genetic characteristics), sex (including pregnancy, childbirth, breastfeeding or related medical condition), genetic information sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws. It also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. Discrimination can also include failing to reasonably accommodate religious practices or qualified individuals with disabilities where the accommodation does not post an undue hardship. All discrimination is unlawful.
