LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!
Be part of our diverse and inclusive team.
Job Responsibilities
Supervise all front of house operations at the various event venues.- Coordinate FOH requirements with security, cleaning, food & beverage, and merchandising teams to ensure a unified event experience.
- Oversee and support ushers, ticket checkers, cloakroom, and usher supervisors during events.
- Enforce and uphold exemplary customer service standards across all guest touchpoints.
- Liaise effectively with internal stakeholders, external clients, promoters, and artiste teams for event coordination.
- Monitor patron access control systems and assist with the configuration and operation of scanning devices for various events.
- Conduct regular performance audits and assist in usher training to improve service levels.
- Assist with onboarding, scheduling, and managing casual, including accurate payroll submissions.
- Provide support in artiste/ VIP experiences and coordinate their logistics, riders, access and movement, ensuring privacy and professionalism.
- Deliver service recovery and handle guest feedback or complaints promptly and courteously.
- Other duties as directed by the Management.
Job Requirements
Experience
- Minimum 12 months of experience in a similar FOH supervisory or senior guest facing role.
- Experience in events, theatre, or entertainment venue operations is preferred.
Competency
- Strong leadership and team coordination skills.
- Passionate about hospitality and service excellence.
- Excellent communication and interpersonal skills.
- Highly organized with the ability to multitask in high-pressure environments.
- Proficient in Microsoft Word and Excel.
- Flexible to work varying shifts including evenings, weekends, and public holidays.
- Maintains composure, professionalism, and discretion at all times especially when interacting with artistes, VIPs, or clients.
Education & Certification
- GCE ‘O’/‘A’ Levels, Higher NITEC, Diploma, or equivalent.
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
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